HighPark Nail Spa — Local services in Raleigh

Let me preface this by saying I am not the type of person to do this sort of thing at all but this was one of the worst experiences I’ve had at a nail salon.

I called at 6:30 (they close at 7:30) to see if they had any availability/time for a gel pedicure, he asked how long it would take me to get there and I said I could be on the way now so about 10 minutes, he said okay and just hung up. So I got to there and checked in and the man behind the counter said pick out your color , so I looked left and right to see where the gel polish was, he pointed to a basket beside him and acted like I was stupid for not seeing it in the first place. I was again treated like I was stupid when I sat down in the lobby instead of going to a chair when I was never told to do so. The second I sat down I felt immediately uncomfortable. The chair itself wasn’t comfortable and went up and around all weird. I’m short so it had to be pushed all the way up and I couldn’t sit all the way back. Was never offered a drink. My entire pedicure felt rushed. From the time I sat down to the time he started polishing my nails was all of 20 mins max. He never asked if I wanted my nails cut shorter or filed, he didn’t ask me a single question about how I wanted my toes done. He was also rushing me so hard about picking my color. Being so uncomfortable in the chair and having to balance the basket on my knee was making it really difficult to even enjoy the experience at all. The polish turned out okay. But honestly the entire experience was awful and awkward. I will not be...

Interesting ..... I arrived at 7:05 pm on a Thursday night, the website says they’re open until 7:30pm. I walked in with a pleasant smile , the women behind the counter did not greet me, instead she said something in Vietnamese /Chinese to one of the other workers and the girl looked up while doing someone else’s nails and said “ we’re closed”. I was stunned, by the lack of customer service. I stated that the only reason I came in because their open sign was lit. I walked out and realized, not only was I not greeted but no one acknowledged me at all! I may have wanted to schedule an appointment or get my eyebrows waxed. Bottom line they DID not want my business . I understand less than a half an hour for a pedicure may be pushing it but to not ask a customer what they need was VERY rude. When I looked around and saw their clientele, it hit me, they prejudged me from the minute I walked in and decided they didn’t want my business. I have to note: I have never seen this much disrespect in regards to service. It appears that they cater to a specific clientele. Look at the reviews, if the person does not look like you.... you are not...

This place used to be good, but the last two times I've been there, it has gone from bad to worse. The manicures and pedicures I've received have been the worst I've had in a long time. I had to repeatedly ask for my cuticles to be cleaned. I booked a deluxe manicure, but despite my requests, only my cuticles were done, and the dip powder was in the wrong color. Legitimate places sanitize their nail tools, but this woman merely wiped them with alcohol and called them clean.

Make sure to pick your own color and double-check that you received the right selections, as the receptionist mixed up my choices both times. He also offered me a drink that was never delivered.

Clearly, their customer service and cleanliness are not a priority. They try to get you to use discount codes, but I would rather pay full price for excellent service somewhere else. Getting your nails done should leave you feeling pampered and relaxed, not frustrated and disappointed. I will NEVER return to this awful place and do not recommend...