Sopranos Grill — Restaurant in Raleigh

My son and I went here and were lied to regarding their closing time. I was told I could do a to go or take out it was around 7:40 something pm. I checked their hours on google on Sunday it shows 12:00pm - 9:30 pm. My first time here , it was terrible . I spent $120 with tips. Now that i think about it i actually don’t know how my order was $102 . The grouper entree I ordered was inedible because of the sour taste from the sauce or something and the horrible strong smell like ammonia odor from the bad fish !!!!! I hope i don’t get food poisoning from that first bite!!! Me and my son were very hungry and now i have to make something else to eat after spending all that money. The mushroom caps were soaking in a very wet vinaigrette sauce. My son cheesesteak was okay, but his mozzarella sticks were very hard. Business like this place should not be in business at all. How do they have such a good reviews on here I don’t get it!! It is ridiculous to serve people rotten not fresh food . I am pretty sure you could smell it, while it was cooking that awful strong smell.

*Now after reading the reviews I feel like I was robbed by this disgusting and dishonest business establishment. Shame on them for deceiving people and just took their money without permission. I never have a problem tipping, but if I have known he had already tipped himself 20% I wouldn’t have tip on top since I wasn’t even allow to sit and experience the services. He also did not give out a proper receipt only a credit card sale slip.There is no possible way to know the details of the receipt or that 20% tips was already included. I am so frustrated and annoyed by this situation. The only reason I end up at this place is because my son and I went to two others placed, but the wait was over an hour so I took him here . The worst decision I ever made. I should have just left when there were only two customers eating inside. I had a stomachache and feeling unwell at midnight 3 hours after consuming their...

This was our third visit to this restaurant. Our first two experiences were much better then our third visit. Arrived around 7pm and was told there was a 20 minute wait even though we could see empty tables. Okay, we will wait. No sooner did we start to settle into chairs by the entrance to wait when we were told they had a table for us, although no one had left the restaurant. Odd. Once seated our party of four received menus, but only three specials menus. Waited about 15 mins to order drinks. I ordered a decaf coffee. Waitress left and came back in a few minutes advising that they were out of coffee. It was in the 30's outside and I did not want a cold drink, but okay, no drink with dinner. Made a comment about the lack of coffee and then was told they don't serve coffee after 6pm. So which is it? You're either out of coffee or you don't serve it after 6pm? Appetizers ordered and entrees ordered. Appetizers show up and in 30 seconds entrees appear. Ack!! Food was mediocre at best. Desserts ordered...but can't have coffee, cause it's after 6pm or they are out of coffee. One of our party ordered the eclair which came with ice cream, just don't ask for chocolate, cause like coffee, they dont have it. Desserts come out and there is an extra ice cream, that no one ordered. We thought at first that it was the ice cream that went with the eclair, but there was ice cream on the plate with the eclair. I asked for a menu in an attempt to clear up the ice cream confusion, when the manager came over, then things got nasty. In a not very friendly manner he informed us that the ice cream was on the house. Why would we want more vanilla ice cream when we wanted chocolate in the first place? Confused? So were we. Then in a nasty tone he asked me if I still wanted to see a menu. Wow.

Anyway, with so many choices for Italian food, we will choose somewhere...

Well where do I start, My husband , granddaughter and I decided to try a different Italian restaurant for the one we normally go to was closed. Upon entering, we were seated and waited over 15 minutes just to get our drinks gave our order and our appetizer which was calamari took over 45 minutes to come out I could not eat it. It tasted like rubber I could not even chew it. . ( both appetizer and order was put in at the same time.) our food came out an hour and 15 minutes later to my disappointment!! I ordered eggplant rolatini, was not rolled, flat and dried out very disappointing. Nothing like I’ve ever had before and I cook Italian.!! No bread , no salad with meal! Other meals were nothing to talk about. But being that we waited so long, just sucked it up and I ate the pasta, and did not complain.!! And the best was a bill was $77.76 they added a 20% tip which the lighting in the place is dull could not read the total so our 12 year old granddaughter told us the total to be 92.13. We always tip 20 to 30 percent so we paid their gratuity, plus not knowing our tip. I’ve never been in a restaurant where it wasn’t a party of six or more that gratuity was added and it should’ve been disclosed to the customers. I worked in the industry and would always let the customer know if gratuity was added just common courtesy!! When my husband got home and read the bill, notice the gratuity and called the restaurant tried to explain what had happened the guy hung up called back no one would answer!! if you want good Italian food go to Christinas excellent food salad bread included, and the service is always...