Cold Stone Creamery — Restaurant in Rancho Cordova

I placed an order for a custom birthday ice cream cake at Cold Stone about a week and a half before my son's birthday. I provided a picture of the simple design I wanted, and the team assured me they could replicate it and have the cake ready by 11 AM on Sunday.

When I picked up the cake, it looked nothing like the picture. The design was entirely off, and the wording covered the entire surface of the cake, overwhelming the overall look. When I brought this up with the staff, they offered no resolution other than to remake the cake for an additional fee.

This was incredibly disappointing and not the level of service I expected. If you're considering placing an order here, I strongly recommend following up regularly to ensure your request is being handled properly. Unfortunately, my experience left much...

I was so happy Rancho Cordova was getting a cold stone! However, this location just rushes thru their process. Last time I got my ice cream with my mix ins, they didn’t properly “mix in” how cold stone does. I believe it was the owner serving me as well. Overall just disappointing that he just scooped mine and my kids ice cream and just tossed the toppings on top. The main reason I go to cold stone is because they mix it in front of you before serving it. More then likely...

Owner of this place is so cheap I heard him told his employee that they over scooped even though it was the same amount as all the other cold stones I've ever been to usually serve. I've been here a couple of times but never again! I've seen too many employees come and go here they always have someone new since majority seems to quit because of how cheap the owner is. Scoops are always under and toppings barely get added, it's better to go to other places instead of...