McDonald's — Restaurant in Rancho Cordova

I try not to complain but the service was to horrible not to, I frequent McDonald’s often. My hamburger was a Hocky puck that was burnt and stale. The buns felt like they were sitting out in the open for days. The staff handed me my drink without the lid on it and laughed when it spilt all over my arms. They messed up my order ( meat on the side of my cheeseburger, my wife does not eat meat) I verified the meat would be on the side and they still messed it up. I went in the afternoon and got a ice cream but not at 10 pm the machine is somehow broken?? ( I assume they did not want to re clean the machine)This store was good for the first week or two it opened but now it is horrendous. I recommended you send corporate down to do a investigation. No store that was so recently open should be having all these issues. They already have a 3 star rating on Google for these same issues.

McDonalds used to be a place that would pride themselves on customer service and giving the same quality food at all locations. I suggest you fix this immediately or hire me and I will go in and fix it. Its sad that people wont take pride in there work anymore and that the workers can disrespect customers with no...

I thought the poor food quality and sometimes service was due to being a new facility, but I have come to the conclusion that this is a common occurring theme.

9 out of 10 my food is always cold, if they kept the standard they have in place for their extremely hot coffee, the food may be half decent.

I'm sorry McDonald's but in these times there is no slacking on service, the cost of food is already extremely expensive. The average cost at McDonald's meal is about 10+ bucks for a family of five that's fifty bucks, I can take my family out to eat somewhere else.

The surrounding area consists of hardworking family with a short amount of time, trying to get things done in a day and when the kids are yelling that they're hungry and your wife is informing you to feed them this is a quick and easy way.

The next time, I get served with cold food I'm going to hold up the line and make sure that you serve me correctly as if I was in a sitting down eating restaurant.

If you guys can get your act together this location would be awesome to the community.

I recommendation go down the street over to Costco You probably get...

The service is always subpar. It’s like there isn’t ever any real management that has a clue about what is happening in the store. The kids working there obviously aren’t given any proper guidance or training. I’m really disappointed in this location as it is a new location. I expected learning curves…. But this seems to be the norm.

I’ve ordered a McFlurry on 3 separate occasions…. Every time they handed me a small cup with Oreos on top. So I finally asked “Do yall not mix the McFlurry’s anymore?” The response I was given “ugh, we don’t have the spoons!” So you mean to tell me over a span of 6 months, the general manager hasn’t ordered spoons to mix a McFlurry properly?

This is only 1 of the many issues I have dealt with. Forget about going inside, there are always a bunch of kids in there destroying the tables with trash, and no employee wants to help the front counter. I had an older gentleman walk in after me and stood at the counter for almost 5 minutes before I just did his order on the kiosk for him!

Y’all want $20 /hr… Do Better!!!! And it starts with the...