PELICANA CHICKEN - Rancho Cucamonga — Restaurant in Rancho Cucamonga

I recently had the pleasure of dining at Pelicana Chicken in Rancho Cucamonga, and I must say, it was a delightful experience! This casual chicken wings chain has made quite a name for itself, especially with its Korean Fried Chicken and a fantastic selection of sides. Having visited twice now, I can confidently say that Pelicana Chicken has left a great impression on me.

First off, the ambiance is charming! The decor is inviting, and if you're a K-pop fan, you're in for a treat. The music adds a fun vibe to the dining experience, making it a perfect spot to enjoy a meal while jamming to your favorite tunes.

Now, let’s talk about the food. The menu is extensive, featuring a variety of sauces that cater to all taste buds - from the classic No Sauce to the bold Blazing Mayo. I had the chance to try the Peli Shaken Fries, Peli Cheese Ball, Corn Cheese, and the Crispy Fried Boneless Chicken. The fries and cheese ball were absolutely bursting with flavor, and I highly recommend the Crispy Fried Chicken for its incredible taste and aroma. It’s a must-try! However, I was a bit let down by the Corn Cheese, which lacked flavor and didn’t quite justify its price.

As for the service, it was generally good. The staff was friendly and eager to help, especially when it came to choosing the right sauce for our meals. The wait time was reasonable, but I did notice that they seemed a bit short-handed during peak hours. On both visits, there were a few tables with leftover food, which the staff was trying their best to manage. It might be worth mentioning to management to ensure a consistently clean dining environment.

Overall, Pelicana Chicken is a fantastic spot for anyone craving Korean Fried Chicken and a fun atmosphere. With a few tweaks in service during busy times, it could easily become a go-to favorite. I’ll definitely be back to try more...

I am SURE this place will be getting even more bad reviews with such bad service and EXTREMELY RUDE STAFF!

When we ordered our food, which was just one item, half chicken, the waitress Eva didn't mention the wait time, I saw that she did that to other customers as well, probably locking people in so they have nowhere to go but wait. She mentioned the time AFTER we order our food that it will take 25 minutes and we helplessly waited with our kid for ONE HOUR and still NO FOOD!! When we ask to check on our order during this time, the waitress is extremely rude and doesn't care, she just says they are too busy and brushes us off, she doesn't seem to care about her job or apologizing for the delay. And when we ask the Manager Justin and other guy Michael, they are all lost and dont know what's going on and forget about customers and talk among themselves. In the end, they messed up our order and told us at 10.12 PM after an hour wait that they gave our order to someone else!?? Me and my kid were waiting for such a long time and I told them and requested to hurry up and they don't seem to care at all and didnt offer apologies. They clearly dont seem to know how to run a business and are overwhelmed with only few customers in the restaurant, they were not even that busy and it was a weekday, I wonder how will they even function during weekend! There were other customers who were waiting like us since an hour and everybody was frustrated and angry. I am never coming back again to this HORRIBLE place and I will definitely not recommend it to any of my friends unless they want to torture themselves with hunger and waste their time. NEVER have I experienced such arrogant and careless service in any restaurants in Rancho and if they continue like this, for sure they will soon lose more and more customers and may be out...

Ordered chicken wings to go and decided to eat inside the restaurant and only had one before I had to go to try it I get home to eat the rest and the first bite i took was not only disgusting but raw undercooked chicken, the next day I went to go for a refund and the cashier and manager said it's not their fault for it being the way it was that I should’ve came to them sooner quote," Chicken is normal sometimes it has some redness to it or pink coloring we double check everything before serving it... its not really our fault that you did not come sooner to us to show us because you did dine in and then left so its not our fault... we can only give you half refund" but this isnt regular red or pink coloring this is obvious raw chicken meat undercooked and not clearly double checked, the taste was awful and it is completely their fault for not actually checking the chicken was cooked properly would not recommend going here unprofessional customer service. Half a refund for chicken being undercooked is not an acceptable way to handle it raw...