Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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HORRIBLE SERVICE. Went in to get my food tonight and the lady “ manager Cynthia” couldn’t understand that my name was Heather and not Evan or Eric. Finally the guy working said my order was right there ready to go. I take it, get all the way home and two out of the 3 sandwiches are WRONG. I don’t mean a little wrong but way WRONG. I tried calling twice and no one answered so I drove all the way back. I get there I told them that I just picked up the order and it was wrong. I took out both sandwiches and they only offered to fix one because the other one was right off the recipe. I tried to explain to the manager that I understand what it says but I physically ordered it and I know what I ordered online and the website had set the sandwich back to its factory setting. They refused to make me another one and told me I was going to have to pay another $10 for a new one. The “manager” was so rude I had to tell her I didn’t want to deal with her any more she said “fine you deal with him” meaning the other worker. I started talking to the guy and as I’m standing there she’s at the register pounding on the key board like she wanted to say something. I wish...
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Placed an online order last month. Was very specific about what could and couldn't be on the subs and wh!t type of bread as we have allergies to certitems. Picked them up and got them home only to find the subs completely wrong. Called and no answer numerous times. When we did get someone they were rude and hung up on us. The manager sent me a dorm apology but no response to my issue. Contacted corporate about issue and received another form Apolo from manager but no resolution to the real issue. Stay away...
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I went i for a breakfast sandwich and while I was getting ready to eat in the store I noticed a large dying cockroach on the floor. I mentioned it to the 2 employees and they said something in Spanish to each other and one of the other customer then laughed. I pointed at the cockroach again and they simply said OK.
I watched the cockroach while I sat and eat my sandwich. After about 5 minutes I left the Subway restaurant and the large cockroach was...
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