Mountain Mike's Pizza — Restaurant in Rancho Santa Margarita

Really good pizza, TERRIBLE delivery. Over the past 6 months I've ordered delivery 3 times from this location, and they use a weird offshoot of DoorDash to handle their deliveries that doesn't link up with the actual DoorDash app.

The first time I ordered delivery I didn't find this out until the driver was trying to deliver my order and couldn't find my place because in the process of Mountain Mike's handing off the order to DoorDash they completely removed my building number, apartment number, and instructions on how to find my apartment in the complex. Annoying, but whatever, I was able to talk to the driver and I got my order after all. The second time I ordered delivery, as soon as I got the confirmation text from DoorDash with the link to the web applet order status I filled in the missing address info and the driver got to my home without any difficulty.

Today, though, was a nightmare. I did the same thing I did the second time I ordered delivery with filling in the information, but the DoorDash driver refused to follow the instructions. They would only follow the GPS marker this weird DoorDash offshoot provided them and they could not find where I lived. Mind you, on the ACTUAL DoorDash app when I place delivery orders I never have this problem (in fact I used DoorDash proper after this to order replacement food for the order that never came today).

So the driver is lost, we talk over phone and I ask where he is and he says he's lost and doesn't know. I ask him about the instructions on the order on how to find my building in the complex, and he just keeps repeating he's using the GPS. It was like talking to a wall. Eventually he says he's going to talk to DoorDash about the GPS marker and then proceeds to ignore me for the next 10+ minutes while he's God know's where.

At this point it was frustrating, but then it became infuriating because with this weird offshoot DoorDash YOU CAN'T EVEN CONTACT DOORDASH. There's no contact number, only a number for the driver. So after he presumably talks to DoorDash I get a call from DoorDash with a customer service rep saying my address is wrong. I tell them, no my address is correct, and that there's an issue with whatever GPS location they gave the driver and that I have no control over this. I've also walked over to the entrance at this point to where the driver's GPS marker was on the DoorDash web applet to try and find where this joker is.

The DoorDash rep says he'll contact the driver and asks to put me on hold, I say okay (because what else am I going to do at this point? I just want the food I ordered). While on hold I get a call from another DoorDash customer service rep that apparently is not aware of the other rep I'm on hold with. She says she has the driver on the line and can connect me, and so I say please do. I talk to the driver asking where he is and that I'm at the entrance trying to meet him. He keeps going on about how he can only use GPS for safety, over and over again, ignoring everything I'm saying so I get fed up and say to just cancel the order, this is ridiculous. He says to contact DoorDash to cancel the order and hangs up on me.

The kicker? Those two calls from DoorDash lead to burner phone numbers that don't actually get you in contact with DoorDash. I ended up calling this Mountain Mike's location to explain the situation and MM employee was courteous and said he would contact DoorDash to dispute the order for me. Now I get to play the fun game of checking my bank account to see if I end up getting charged for this mess or not and if I have to go through this whole rigmarole again in a few days if the charge posts.

I'm never ordering delivery from Mountain Mike's again. Come on, Mountain Mike's, pay your own drivers instead of handing off all deliveries to an extremely flawed and inept third party to bring problems like this to your customers. Round Table still does their own deliveries,...

Pizza tasted good, but the slices are TINY... seriously, like child sized slices of pizza. I did a too good to go box the other day from the app of the same name, which lists that we are getting $15 worth of food for $5... there's NO WAY three TINY slices of pizza is $15. I was so exhausted and not feeling well that day, but I dragged myself out of the house thinking I was getting a good deal and that it would be worth it. Absolutely not. I was very disappointed. The entire reason most people do these boxes is because they think they are saving money and getting a good deal. Please, businesses, when listing the original price of your food on the too good to go app where it shows how much you're going to be paying (vs the original price of the amount of food you'll be getting), try to be honest. Don't trick your customers into thinking they're getting a much better deal than they are. Wouldn't you rather people have appropriate expectations and potentially be return customers, rather than set them up to expect something much more than what they're getting, and not want to come back again?? I use this app for two reasons. To save money and to try interesting places I've never eaten at, for less, so I can decide if it's a place I'd like to return to or not... I had never been to Mountain Mike's and I probably wouldn't return. The pizza itself wasn't bad, but wasn't anything to boast about either (also, being too good to go, it was of course older, so I can't speak for their freshly made pizza, but for pizza that had been sitting out for the day, it wasn't bad). I wouldn't return because of the discrepancy of the amount of $ we are supposed to be saving (or the amount of food we are supposed to receive for the price). It speaks dishonesty to me. ...

I am OBSESSED with this location for multiple reasons. 1) I LOVE the food! I am a big pizza fan, and everything I have tried thus far has been awesome. My husband and I used to always get ballpark pizza and we still love ballpark, but I’m going to go ahead and say it- this pizza is BETTER! The wings are delicious and the dessert pizzas are sooo yummy! 2) the staff is great! They are a younger staff so it makes sense that they are still working out some kinks, but I have already seen such a vast improvement over the few weekends they have been open. I believe they will just keep getting better and better. 3) the layout of the restaurant is perfect! They have the arcade games for the kiddos (be prepared to bring change- my daughter is obsessed with claw machine and pinball) and it is perfect to have them play while the adults can have some beers and enjoy the food. 4) Beer selection is really good! I was talking to the manager and they are going to be adding some new selectins from other local breweries which is really exciting. I cannot express how excited and happy my friends and family are for this place! MUST...