Zip's Drive In — Restaurant in Rathdrum

I sent my ex-husband in yesterday to get my grandkids lunch we order a basket of fries and two children's hamburgers and Papa Joe and a regular cheeseburger they were so salty so very very salty that nobody could eat them I called zip and spoke to the manager Alisha I asked her if we came in could she replace the burgers I'd bring them back in she hesitated and then said no she said I have my best cook on burger your foods fine I told her that they were all too salty to eat she said we are not replacing anything your food is fine I spent 26.10 for that food we couldn't eat she did not care as a matter of fact she said my husband was talking in his car at the drive thru to someone on his phone and used bad language which has nothing to do with me but I did wonder if they were salted that way on purpose I felt as tho she didn't like my x husband I told her that has nothing to do with me he just picked up the food for me cuz it's our grandkids she said we will not replace your burgers they are fine to eat I asked the owner and she said that they are not there that they never come in I asked if I could get a hold of them or if she had a number for them she told me know that she does not have a way to get ahold of them and that she would she does have a number for them but would not give me the number I said how am I supposed to get a hold of them and she said you're not going to talk to them and we're not replacing your food your food is fine and...

UPDATE: This restaurant was in violation of Kootenai County's mask mandate. Therefore, my review for this particular Zip's was revised to a 2. It's not the food's fault that the owner/workers aren't ethical with public health. (Makes me wonder how well the bathrooms and cooking area is cleaned. Likely not a sanitary place.)

While food may be good, the public health ethics of Zip's is poor. Numerous Zip's around the region, from Ritzville to Spokane Valley (WA enforces mask.mandate violations), have been fined for not following COVID public health guidelines -- as reported re entry in the news, week of Oct. 5, 2020.

Had I better understood Kootenai's mask mandate at the time, I would not have purchased food here. Even the cooks were maskless. Masks are most effective when asymptomatic workers in their 20s wear masks, and not just customers wear masks. ... Original review: My family stops at Zip's as a fun treat while returning from camping trips, usually getting milkshakes and buckets of fries and fry sauce. Huckleberry shakes in summer are good. Fries (crinkle cut) better than other fast food places.

This location didn't have workers wearing masks, which was a bit odd considering when I was inside Yoke's Fresh Market in Ponderay all staff there were wearing masks (and most of the other customers were, too).

Note: my family wore masks, ordered inside but ate outside. Drive-thru had long line and we had camping trailer...

Rathdrum location: Took my kids thru last night for an ice cream cone. When we got to the window I wanted to make sure they were kids cones as the price total didn’t reflect the 1.59 per cone. She said it’ll have to go in a cup because the ice cream was too soft for a cone. A little frustrated, I said okay. She then pulled the ice cream handle and it was so liquidy. Meanwhile, the gal in back cooking was drinking an energy drink and on her phone while cooking. I am sorry, but with everything going on in the world today, PLEASE wear gloves while handling ready to eat food! The ice cream gal filled a cone with liquid and shoved it in the cup; gloveless. We took the ice cream (no cone, has her take it out) and the cups were literally 1/4 full. I have never experienced anything like this. If the machine isn’t functioning just say so! I would have moved on. Don’t sacrifice quality. And please, always...