Ordered online hours ahead for new years eve. We set the pickup at 430 so we would best the rush. Turned out the place had a snake line inside just to get to the register and pick up ordered food. I spent 1 hour waiting in line and when I got to the register my food that was ordered in the morning for 430 was not made. They were still answering the phone even though they couldn't finish cashing the people in the restaurant out. Also the guy kept randomly yelling order numbers out 4 or 5 at a time which further complicated this line organization as people would come from outside or the back of the line when they heard their number. Even when your number was called they would go back to cooking and answering the phone instead of helping that person. The most unorganized and reversed customer service experience I have been involved with. I left without food and was glad I didnt pay up front for this service. I will not return in the future and would suggest you don't either. I'm assuming their was a fistfight at some point amongst the 50 people crammed...
Read moreThe last time we went there some of the fried foods tasted like oil hadn’t been changed for quite a while. Today was completely horrible. The beef teriyaki was half the size it used to be, and was dried to the point where it was more like beef jerky. The chicken fingers had been reheated in oil, the chicken in the middle was completely dried out Again it seemed like the oil in the fryer was old. The low mein was mostly noodles ( we ordered house special) very little veggies and hardly any meat and that too seemed dry like when it’s reheated in a microwave and the noodles absorb the sauce The boneless spareribs were either overcooked or reheated because the were hard , crunchy and dry. And the Chow Mei fun was no fun at all it had a funny taste. My husband and I were completely disappointed. We used to enjoy ordering from this establishment and I have recommended this place on community pages as well. We won’t be going back again a it seems like food quality is on a decline. What a shame and a complete...
Read moreI ordered beef chop suey and an order of pepper steak with onions and an order of crab rangoon. I will start with the fact that the crab rangoon has absolutely no crab in it. First lie second lie. They told me that they could do chop suey and that they do do chop suey. What I got was beef and vegetables with the same exact flavored sauce as the pepper steak and they gave me a side of white rice chop. Suey is noodles not rice. They said the difference between them and China One was they had more flavor. They were the most plain Chinese food I've ever had. I will never go there again. I highly recommend China One. I made the mistake of spending $40 with them for what I could have gotten for $20 at China One and would have tasted way. Better service is excellent. They are very nice and polite but they have their young children answering the phone who don't even know what they have on the menu. I hate to say it. I am a foodie. I love going out to eat. I will never buy food from this...
Read more