Verizon — Local services in Raymond

I was talked into a more expensive device than I came in for. The salesman spoke very fast. Good salesman pitch for the job, I suppose. But, in the long run, it made me feel a little cheated.

After discovering that I wasn't quite getting the deal I thought I was, and of course stupidly signing horribly printed paperwork (badly printed on purpose, I believe) I called Verizon directly to address the problem. It was then that I discovered that this store was literally charging me more than anywhere else for the device...and would charge me a restocking fee to return something I never even opened.

I went to another store and purchased a cheaper device. I went back to this store to return the overpriced item and set up the one I got elsewhere.

The saleman Samuel was very helpful and understanding during my return. He tried hard to help relieve me of the restocking fee, but he was stopped by higher-ups.

That's a shame, since Samuel had just about turned around my unpleasant experience and almost kept me as a customer.

I do not plan to go back now. Sorry Samuel!

That's not your fault. It's the fault of the person who wouldn't do anything to help me out.

Honestly, I wouldn't have even blamed the original salesman if it weren't for this store being so unwilling to make things right for me.

I'd suggest going online or through Best Buy where you'll definitely get a better deal and someone won't make you feel like you're making a mistake buying anything but the most expensive item and then do nothing to make it right after you feel a...

I walked into this location with a shattered Casio Commando. I was not necessarily going into the store to get a new phone. I knew I had a free upgrade on my account. I spoke with a sales associate who ended up selling me a Galaxy s7 Edge with a screen protector and case. As a sales associate seeing the phone that I walked in with, he should have known that a Galaxy S7 Edge would not be an appropriate phone for me. Instead he went for the biggest sale and commission possible. I did not realize at the time that the screen on the phone was already starting to crack until I got home. I immediately called the store to see what my options were and I was told that someone would have to get back to me. I called back several times in the following days before going back into the store. I found out that my free upgrade had not been used and that the sales associate had signed me up to pay for the phone in increments on my monthly bill. I did not sign any paper work for this charge. When I asked to see a copy of the document I was presented with a signed contract agreement that was NOT signed with my name or even my hand writing! To this day I still have the Galaxy S7 with the cracked screen and no further information as to what is happening with my account or this phone. DO NOT go into this store unless you are looking for extra charges on your account and awful...

I have been to many different Verizon stores, this one is by far the best. Yesterday I bought a phone at another location and it was a lemon. I was desperate to get a phone that works. I went to the store and Raymond and the Sales Lead Matthew not only helped me figure out why the phone was a lemon, he was able to get me a better phone that worked, while lowering the monthly bill. He was very knowledgeable, and explained clearly what he could and could not do and why when he was helping me. He offered to call the other store to explain the situation in advanced of me returning the other phone and he even followed up the next day to see how things were going. I don't tend to write these reviews, but it was refreshing to have an experience that was above and beyond the normal standard you get when visiting retail stores. Matt is truly awesome at his job and very passionate about helping you. Highly recommend visiting if you have any...