KFC — Restaurant in Raytown

So we ordered on DoorDash. 25 minutes after the order was accepted it was cancelled due to the store being closed….at 8:52 pm. So I check google and confirmed that they’re open till 10. Then I call and I get the rudest person ever. I asked what time they closed, she confirmed they closed at 10. I asked why my order was cancelled. She said she didn’t know because she had just gotten there but that it’s probably because it was just her and a manager running the store and that they were super busy. I asked to speak to a manager- for 2 reasons, 1- she was rude, 2- because I wanted to express my frustration as to why the DoorDash function was even on if they’re so short staffed. So the girl refused to let me speak to a manager and claimed it was too busy for a manager to come to the phone. I asked again and she said no and hung up on me.

So we go in through drive through to get our food. We were still working when we ordered door dash, thought that would be quicker than going to get it ourselves. We live 5 minutes away. We get there and there are NO Cars in drive through. Not 6 minutes before this girl told me they were slammed. If they can’t even process our order in 6 minutes, there’s no way they can process a whole line of people in 6 minutes. When we showed up there were 2 brunette women outside smoking who were very clearly upset when we pulled up to the speaker. The blonde older lady who rang up our order was the sweetest, she was definitely not the rude person I got on the phone.

All in all, if you are short staffed turn off the door dash function when you have no orders or don’t accept new ones. Also when people call to ask, be empathetic NOT rude. I am not the person who always complains but the rudeness was just excessive. If you don’t want to do your job then quit don’t take it out on...

The absolute worst customer service. I was the second in line in drive thru there was three car in the parking lot and the car in front of me took 5 minutes to get to order. Then when I got up there I was told wait please. I waited and over 9 minutes and then ordered on the app to speed up the process for to still not have my order done when I go inside. Then there was multiple people in front of me and also your online ordering app does not give you an option to remove any items like I personally don’t like the gravy so I went to go stand in line to tell them that and then, after standing in a line where nobody got help then I had to take whatever I was given in this bag, hoping that it’s correct and go back in the car because it has been a 30 minute ordeal. This is why I normally go to Popeyes, but they are currently closed at the moment. What a shame. I personally working to service and they could do better. Either shut your inside or shut your drive-through. If you don’t have enough people to work, I understand times are tough, but you should be able to accommodate to go orders through the drive-through speeds up your process. them. When’s she told me I would have to come inside for my order even tho I was doing her the favor. I dragged my 4 year old out in the pouring...

...PASS THIS ONE BY..... Substandard KFC in all respects !! The famous KFC taste just is NOT at this shop...not in the chix, the potatoes n gravy, the pot pie or the famous bowl. The employee that fixed up my three piece meal could not count to 3; only to 2....nor did they manage to fill my two drinks, stopping just half-way...When I called to express my disappointment, the manager said he would (quote) "replace the entire meal".....The reality was replace the drinks, give me the one piece of chicken I was shorted, say nothing, then close the window. Now I have a cold pot pie, a cold famous bowl, cold potatoes n gravy, and two cold pieces of tasteless original recipe KFC chix. This to feed my wife, my little grandkids, and me......

Raytown KFC is OFF my fast-food choices....I will travel to Lee's Summit (excellent) or Noland Rd (very good) when I choose KFC.

This experience is just typical of THIS pigeon-portal.....Do yourself a favor; find...