Shari's Cafe and Pies — Restaurant in Red Bluff

I hate to give any business one star, but my experience tonight has left me with no choice. My wife being 8 months pregnant and on bed rest i thought i would treat her to a nice steak dinner. I ordered 2 steak dinners over they're web order service at 8:30 pm and was told my two steak dinners were going to be ready at 8:50 pm so i arrived at 8:52. I walk up to the waitress finishing checking out another customer and once finished its my turn and i tell her i was picking up a take out order, and she tells me she wants to check out all the people that were leaving first BEHIND ME! I say fine, absolutely shocked as there were 4 groups behind me, i patiently wait another 10 minutes for everyone to checkout, And once there's no one left I go backup and ask her I need my take out order only to have her tell me she has to take some more orders and she's going to call someone else to help me! So finally another waitress comes to help me and spends several more minutes swiping her id card in the computer for reasons I don't understand, Only to have her ask a gentleman why her card isn't working and he tells her it's a Web order and I already paid, which she would have known if she would have looked at my bag. By the time i got home my medium rare 16 oz steak was more like well done, and my wife's medium well was well done, but both cold(and had absolutely no flavor at all!) I cannot believe the service I received there, and Just because these waitresses knew the customers behind me did not give them permission to treat me and my wife like garbage. We are survivors of the Paradise camp fire, and to be treated like this is beyond reprehensible. Thanks Shari's, for not just ruining our night, but also chipping away just a little more faith we have left...

I ordered a strawberry pie online on their website at about 10:45 am for pick up at 3:30 pm on the same day. The picture on their website showed a pie with a large mound of strawberries in a standard pie crust surrounded by a massive ring of whipped cream. I entered a special instruction indicating "NO WHIPPED CREAM". After placing the order I got an email confirmation that they had received my order and that it would be ready for pickup at the time requested. At 3:30 pm I arrived at the shop. Upon arrival the counter person informed me that all of the strawberry pies that they had in the store already had the wipped cream topping applied and they didn't have the strawberry filling that would be required in order to make a fresh pie without the whipping cream. I asked to see the pie, which had already been boxed and bagged. The counter person removed the pie from the box and bag for me to see. I was disappointed to see that the pie did not have a mound of strawberries, rather the filling was level with the rim of the crust. The whipped cream was only a narrow ring around the edge, so I took the pie. No apology was offered by any of the 3 staff members who were present during the transaction. I was also disappointed by the fact that despite placing the order several hours before it was scheduled to be picked up, no one from the store contacted me prior to my arrival at the store to let me know that they were unable to adhere to my special instructions. Had I been informed I would have cancelled the order and saved myself the 45 minute round trip from my house to the store and back. Misrepresented pie, failure to abide by the special instructions, failure to notify in a timely way and no apology = lost customer....

My wife and I don't normally go to Shari's for the very reason I'm writing about now, but we od go around once a year just to change it up. Ordered our meal on the app for take out. I got a turkey club and she got chicken fried steak with two sides. The app said the wait was 21 min to pick up. We did some shopping. And came back around the 25 min mark. When we arrived we were told it was not ready and two orders were ahead of us still. When then leave, drive across town to shop for a sec and come back. The food is ready. Apon checking our order, my wife was missing her green beans and my sandwich did not have lettuce on it. I returned to explain the missed items and who I am assuming is the manager on duty then proceeds to explain how they are out of green beans. She asked if I got broccoli and I said I didn't get a second side at all. She took my sandwich and asked if I wanted it remaid. She hands it to the chef and says it'll be 5 min. Now when asked why it was not brought up the first time they were out of green beans her response was, "I didn't see the ticket." Now my second question is, why wasn't it brought up at the time of pick up as well? I didn't ask this however. To finish off, I am pretty sure I recieved the same sadwhich I gave her, just with a small piece if lettuce slapped on it that barley covered 1/2 the sandwich and I recieved four pieces of microwaved broccoli for the replacement side. There is a reason this place is usually not very busy and this would be a big factor as to why. No communication, long wait times and sub-par cooking at best. I would suggest moving on elsewhere for food, unless you want a slice of pie. That's the only thing they have going...