Starbucks — Restaurant in Redondo Beach

My recent visit to the Starbucks located on 1904 Artesia Blvd in Redondo Beach left me incredibly disappointed and frustrated. I feel compelled to share my experience in this customer service review, as I encountered several issues that significantly impacted my overall perception of this particular store.

First and foremost, the staff at this Starbucks were consistently rude and inattentive. From the moment I entered the store, I was met with indifference and a lack of willingness to assist customers. It was disheartening to witness their disengagement and dismissive behavior towards patrons who were simply seeking a pleasant coffee experience.

Furthermore, it was evident that the store was significantly understaffed. There were noticeably long queues, and the limited number of employees seemed overwhelmed and unable to keep up with the demand. This resulted in excessive waiting times, even when there were only a few customers present. It was frustrating to see such a lack of organization and efficiency within the store's operations.

Adding to the chaos, the staff appeared disorganized and confused. They frequently made mistakes with orders, often forgetting to add requested items or mixing up customer preferences. This lack of attention to detail further contributed to the overall negative experience.

To exacerbate matters, the store's frequent closures without any specified reason were a recurring issue. It was extremely inconvenient to arrive at the location, only to find it closed. The lack of transparency regarding these closures left customers like myself feeling frustrated and inconvenienced.

In conclusion, I regret to say that my experience at the Starbucks on 1904 Artesia Blvd in Redondo Beach was extremely disappointing. The rude and inattentive staff, combined with the store's understaffing, disorganization, and frequent closures, created an environment that was far from the welcoming and enjoyable experience one would expect from a reputable coffee shop. I hope that this review will serve as constructive feedback and prompt improvements in customer service and operations for the betterment of...

Disappointed in the way the guy passing on the mobile orders handled my order today. My order was ready when I got there, and I could see it on the counter in front of him, but he would not even acknowledge that I was standing there, and kept giving orders to other customers coming up instead of asking me for the name of my order. When I finally gave him the name, he told me that they are still working on the order, and have two more drinks coming, which was not true. My wife made the order, so I was not sure how many drinks she ordered, so I waited. 5 minutes later I talk to him again, and again tell him my wife's name, and then he tells me that he confused my wife's name with another name, and that my order was ready all along. ...

Older Indian woman was quite rude and dismissive, didn’t get names cause they had no name tags on. younger male supervisor standing behind her trying to fix a machine hearing the whole interaction and said nothing. Also no wide variety menu just small laminated generic menus. And were in such a rush to get me out cause they were closing in about 5 mins. All I ordered was a grande cold brew… both seemed like they hate their job to be honest. I would think getting at least $20 an hour now would lighten workers up even though we’re now paying more for these drinks. Got no greeting coming in and nothing back when I said thank you an walked out. Store 05859 is wildly friendly I’ll have to go back...