Charleys Cheesesteaks — Restaurant in Reno

Thought I'd post my own horror stories here, but I see everyone has beat me to it. Horrible service and unsanitary. I found out the guy who prepared my sandwich on a filthy grill and grabbed my bread with his bare hands, was the OWNER! I was able to sneak a photo of the grill and called corporate. Got vmail, left message and email. I later received a response email with case number and a promise to call me back within a few days. That was on Oct. 6, today is Oct. 27, no callback. So, called again today, had to leave another message. Think they returned that call? Seems like nobody cares. Don't eat here. UPDATE 11/1: Called again and left another message and still no response. I just think this place really sucks and they don't care a lick about customer service. Two phone calls and an email and not once have they bothered to...

All the comments here are true. I am not a difficult person to please. Service was not fast, but you can't expect fast when making cheesesteaks to order. However, it could be a bit faster. Outside of the guy cooking the food, it was slow. The cashier girl helping with handling the food still does not use gloves when adding toppings. The steak was a bit dry, and as a result I asked to get one refill of my soda. They charge 75 cents for refills. They said it was because customers abused the free refills. I have seen businesses nip this in the bud by writing on the cup so they know it has been refilled already. All in all, yes, the owner does not know how to run a business. Other charleys have been fine. Never coming back to this place. Will continue going to other Charleys if I come...

Nastiest attitude by the people behind the counter at this so-called philly cheese steak place. Disgusting attitudes especially by that tall popped-belly guy ( the so-called manager with horrible people skills). I would NOT dare buy anything here. I am from Philly and I know what real philly cheese steaks are suppose to taste like and its not here! Most importantly the attitudes are bad by the majority staff there!!!!! PLEASE SHUT THIS CHEESE STEAK PLACE DOWN!!!!! Even the others behind the register have that same nasty acting attitude as that tall popped-belly guy. I'm pretty sure many people have experienced this bad experience as myself. People please lets sign a petition to get that place out...