Valliani Jewelers — Local services in Reno

I recently bought a Rolex submariner at this store and I wanted to post this to hopefully help out the next guy. During my purchase I was blinded by the excitement of buying my first Rolex only to be pulled back into reality after finding the same watch down the street for $3000 cheaper and now I can see a lot of the red flags I missed.

First this company offers interest free financing by selling your debt at a 30% markdown to a creditor. In exchange for this, the advertised pricing for most items are about 2x fair market price. When I told them I was paying cash, the price immediately dropped $6000 without pushback, but once that number was said they put up a big show to even drop it a little bit. There were multiple calls to the owner, they offered me a free gift for my girlfriend, they tried to justify it saying that the tariffs were driving everything up all the while knowing that the number being haggled at was already 50% over market price. Once the deal was done I had to sign multiple documents stating that there were no returns or exchanges for any reason.

At the end of the day shame on me for not being prepared before I came to the store. buyer beware.

2 stars because at least the watch was real

Edit: I’m dropping my review from 2 stars down to 1 because a couple days after posting this review the store manager, Bradley, called me asking about it. I told him why I was dissatisfied and he kept asking what it would take for me to take the review down. Obviously we couldn’t come to an agreement because a return or price match was not on the table. He said he would call his marketing team to “see what he could do.” Before we hung up he asked me if I could at least up the rating to a 3 star. Haven’t heard from him since. Obviously these guys only really care...

This review is long overdue, my husband bought a Rolex as an advance push gift here but it just gave us stress and wasted our time.

October 5 we bought the watch. October 7 we took it back to Vallianis for a winding issue. October 17 we got the watch back but we can still hear and feel the issue.

Demi who sold us the watch told us that we were winding the watch wrong and go back to the store so the associate can show us how to but my husband owns a Tudor a sister company of Rolex and his watch smoothly winds, stressed as it was an expensive watch and Vallianis didn’t do a return we sent it to Rolex. Report from Rolex came back and it indeed needed a complete overhaul and that’s not the worst part the BRACELET WAS NOT MANUFACTURED BY ROLEX a nice term for it being fake. Vallianis took the watch back and told us that it came from a third party supplier and that they didn’t know about the issue which is not an excuse for they are selling a $15000 watch, they should have it authenticated. The little certificate that came with the watch even claims that it was examined and that the watch was in exceptionally excellent condition. They tried to give me the free ring but with the amount of stress it has given me while I was pregnant it wasn’t even worth it and how would I even know if that ring was real or not as it didn’t come with certificate, the trust was already broken. Now I wonder, how many watches have they...

I had an unforgettable experience at Valliani Jewelry, thanks to the impeccable service and expertise of Mr. Kyani. From the moment I walked into the store, I was impressed by the elegant atmosphere and the stunning selection of fine jewelry.

Mr. Kyani’s professionalism and knowledge truly stood out. He guided me through the process of selecting the perfect piece, patiently answering all my questions and offering invaluable insights. His attention to detail and dedication to ensuring customer satisfaction are unmatched.

The jewelry itself is a testament to Valliani’s commitment to quality and artistry. Each piece is beautifully crafted, radiating timeless elegance and sophistication. I couldn’t be happier with my purchase—it’s a treasure I’ll cherish forever.

If you’re looking for a personalized shopping experience with exceptional customer service, I highly recommend Valliani Jewelry. Thank you, Mr. Kyani, for going above and beyond to make my visit so special. I will definitely be returning for...