Starbucks — Restaurant in Reno

We've visited this Starbucks for about six months every time we're at Renown for my appointments, which are fairly frequent. The workers have always been nice. The primary reason why we stop there is because my service dog would always take us there (3 years of this) and we finally let him try a Pup Cup. He loves them! And, I order a drink and my husband does at times. Today, 5/16/2025, we stopped by on our way out. Julian was the one who took my order. She came around with my service dog's Pup Cup and offered it to him. This has not happened before and he usually ignores people. Today, he allowed her to give him the Pup Cup after I said it was okay. He even let her pet him. This was a good experience for both of them. She was extremely happy that I allowed this. She said it was her first week there. If she's there the next time we stop by, I will see if my service dog wants to have her...

Cannot walk in and order coffee. You have to use an app. Hospital where aged people may not have phones let alone an app. Hospital where many people may not have phones on them due to rushing to a Hospital. Excuses of being short handed and new employees being trained. How can you train employees on orders when you can buy water. Counted 7 people. I person making the app orders the rest standing around or going to and from the back. Run on Biden admin business module Saved me $10, 300+ calories only to be disappointed anyway m Luckily the hospital has cafe and a small coffee is $1.42 and actually far...

I have NEVER waited for 45 minutes for a coffee. But I did today. At Renown, the guard on the G level was falling asleep. I told her I would buy her a coffee as my good deed for the day. She was so grateful. After my daughter's neuro appointment, I did what I promised. Ordered her drink. It took 45 MINUTES! I checked w them after 15 minutes...they said that it was coming up. 1/2 hour later!!!!!! There were 6 baristas. And people in the back. Something is not right. I know they are busy but...that...