Jersey Mike's Subs — Restaurant in Rialto

I had a nightmare visit on Sunday 7/20/25 at the North Rialto store 186 E Easton st. 3:45 pm. Me and my wife ordered a large sandwich. A very nice associate started the process. Another younger associate walked up, she looked like she just started her shift or coming off break. The girl that started the order asked the younger worker if she could finish as the store was getting busy. The younger rude associate looked bothered and walked up to counter. She never said a word, just started at me looking annoyed. After a 5 second awkward silence I finally said we only wanted 1/2 Mike’s way. She started the process again never asking me ANY questions about how I wanted the other 1/2 prepared. Again I started the conversation and proceeded to tell her what I wanted on the sandwich. Every time I mentioned something she would look up at me with a weird cold stare. The whole experience was way too strange. As she started to wrap my sandwich I asked if she could individually wrap them. She did not get into other staring match this time, she simply put both hand on the counter looking down and saying “I already started “. I said no you didn’t but never mind. As she was ringing us up I asked her why she was being so rude. Her reply was “ I did my job” at that point the associate that we started with apologized for the others behavior. I asked for the manager and both said they didn’t know. The first girl said she was filling in from another store. The rude girl said her name was Melody but she was reluctant to give me her name and I doubt that was it. I’ve emailed corporate and they replied this morning saying they are looking into matter. I visit Jersey Mike’s regularly. I’m on the rewards plan and I’ve NEVER experienced this type of service/ behavior. Zero stars for...

I called and placed my order at 4:05pm I should have asked for a name but I never have a problem placing my order over the phone at the other location on riverside. I told her somebody was on there way to pick it up my son gets there there's no order for the name I gave her. Then try to say i called the wrong location and i comfirmed with her over the phone the location. Then my son had to stand in line place the order the guy I gave directions the directions on speaker!!! For him to still didn't get it right so he was trying to charge extra and I told him to substitute not add extra take off the pepperoni. He gonna say I made the sandwich already... I told him to take it off not my fault. Incompetent worse customer service I spoke to cicila or something like that and asked her if I had spoke to her and she said no 😒 ok somebody...

This place was nasty the place where they prepare for sandwiches was nasty. They place my sandwich bread on the counter instead of a piece of paper. The girl with the gloves on wiped her hand on the counter and then was going to make my sandwich. I asked her was she going to change her gloves smh. This was my first and the last visit the health department needs to investigate this nasty place. Clearly, no one cares about where and how their sandwiches are made on a nasty counter just nasty. Also, I took a video of where they prepare the sandwich and posted it on Instagram, Facebook...