KFC — Restaurant in Rialto

11/12/2014 PM SHIFT…this one's for you !!! I arrived at approximately 8:20pm, I ordered at the drive thru, Loaded Famous Bowl, Sierra Mist-No Ice…once I arrived at the window, I added a "To Go Cup- Hot Wings". The young man working the window handed me the drink, filled with ice as he took my money. He then asked me if I would like the wings that were sitting or if I would like the wings cooked fresh, I opted for the Fresh Wings. Once he returned to give me the change, I reminded him that I requested No Ice, he rolled his eyes as he sighed and took my cup and proceeded fix another drink. He returned and handed me the drink with soda dripping down the sides, again he rolled his eyes when I asked him to wipe the sides of the cup before I placed the drink inside of my car. When he returned, he asked me to park on the side since it would take 3 minutes to cook the wings. I obliged. 20 minutes later, from my car, I called to speak with the manager, she shooed me away by quickly saying, "He's packing your order now" this let me know that they were well aware that I was still outside waiting. Of course once I arrived home within 2 minutes, my food was COLD, and the hot wings were warm. I have lived in this community for years and I have not experienced such awful services from this particular KFC. I have never taken the time to write a negative Yelp review, but the service here tonight compelled me to do such. I felt as if this matter could have been addressed and settled when I called from the parking lot and spoke with the manager, a simple apology or acknowledgement would have sufficed. I hope that the store manager will take the time to address the employees/management and review the customer service code of conduct. I do not wish for those whom I encountered tonight to receive reprimand, but take this as a warning and apply change where necessary. No need for all the attitude Mr. Man !!!

*I will be...

This location is usually pretty good but there are times where they are more rushing and their service definitely suffers. I go here very often because it's the closest KFC for my convenience so most nights I will say they are your average KFC but some nights I question who was cooking the food because the mash potatoes will be runny from how much gravy they add making it soupy or sometimes when you have to wait for them to cook something the wait time they say is only 10mins and then your stuck waiting for 30. This has only happened a few times to me so again I can't give them a terrible review but I will say they're worth giving a second chance if you happen to go at an unfortunate time. The one thing I DO HATE about this place is their drive thru I own a average 4 door car and everytime I use it I have to cautiously turn through it because it is very narrow and has a brick wall next to it that I could easily hit and risk scraping the...

The service the food all use to be much better. Many employees are not knowledgeable They mess orders up. I ordered a combo. Got home realized forgot my drink . One time I got raw chicken. Called manager she Said bring back now or we can't replace or refund . Then last visit I go through drive thru. To be treated with an attitude. I asked for original. Then I said can I get half original and half crispy. He said you said original. I said I then asked if can half and half. When he kept getting smart mouth I Said don't like you're attitude and drove through and left. The manager just as bad Over priced. Chicken smells like bad when walk in restaurant and they mess orders up . Dont give receipt unless ask for it. Dont serve butter. Any longer. Dirty on restaurant. Done at...