McDonald's — Restaurant in Richardson

We’ve been going to this location for five years one time a year, which is my dogs birthday. I don’t want to come off as a Karen but my experience was really bad and ruined the moment for my dog and myself. I asked for a single plain patty and whip cream on the side for my dog. They brought out a patty with ketchup and onion and other things on it. I explained that I asked for a plain patty. The manager seemed irritated, and told me to pull into the drive thru parking spot. Which took more than 10 minutes to receive a single plain patty. I asked the worker if the whip cream was in the bag and he said yes yes, so I open to bag and there was no whip cream. I said “ oh no there is no whip cream” and he just laughed? Not sure if he was nervous. He left to get me whip cream and I waited more than 6 minutes for someone to come back. Mind you I have my dog with me and she it's clearly an elderly dog.

Moral of this story is I paid for the patty, and I asked for whip cream. Never received the whip cream. And all this took was about 20 minutes for a single patty. My dog is a senior and this has been a tradition of ourselves since she’s gotten older.

Extremely upset to how they handled this. If this is a franchise, I would be...

A terrible location. A company which has lost its family values on which it was built. Why is it that the Mexican employees here always want to deny customers condiments and limit a customer to a few ketchup packages for orders such as a 20 piece chicken nuggets? McDonalds is not a store hurting for money because of all of us who want to eat trashy and unhealthy food such as this keep it afloat. What’s ruining this American restaurant chain are the owners of these chain who turn away from the actual customer focus vision and mission statement this company was founded on. There is a Mexican short lady here who manages this restaurant who lacks people skills, the ability to multitask, ability to work under pressure in a fast paced environment and get frustrated easily to the extent of calling customer names, ignore them when they have legitimate questions about their orders or to give customers a negative attitude when you ask to have more napkins, more ketchup or an extra straw. It seems to me the Owner and the General Manger Laura Pantone need to remind her that is the American people who keep the restaurant open and therefore, keeps her ignorant simply minded...

I live right around the corner from (0.3 miles )McDonald’s and on my 15 minute work break decided to have a sundae. I added the six piece chicken McNuggets and my favorite large french fries. It doesn’t matter if the nuggets and the french fries were as good as ever because look at my ice cream! It was handed to me through the drive-through window with the lid smashed on the top and ice cream clearly spilling. My 15 minutes had been chewed up and I had to rush HOME!!!!!. I shoved the melting, smashed ice cream in my freezer. By the way, I happened to have an extra grocery bag laying on my passenger seat …thank God! I wrapped it around the cup as pictured,and put it in the freezer. I had to dash downstairs and take a spray bottle and a wet rag and wipe up the ice cream mess in my cup holder and on my seats, which will smell like sour milk and baby diapers once the sun hits it. Thank God it wasn’t our usual Texas hot afternoon. Though I live close, I would’ve had an even worse mess. This is so disappointing but thank God you share the block with Brahms and Sonic. I will never come back!!! Multiple times I’ve been disappointed by this location. Y’all...