Dunkin' — Restaurant in Richmond

I have been going to this Dunkin’ Donuts for 2 days. I do not live in Richmond, I live in Cranston, but all I wanted from Richmond was quality service. On day 1, I wanted an OREO hot chocolate, a French cruller, and a medium black iced tea with 2 sugars. The black iced tea had too much sugar in it, and the hot chocolate was not Oreo. On day 2, I added hash browns and bacon egg and cheese to the order. They were out of French crullers and did not inform me, thus they gave me a plain stick without my consent. My hot chocolate lacked the esscence of Oreo once more. The hash browns were burned like my hopes and dreams... And the bacon egg and cheese was alright. But seriously, the manager did not seem too kind, and had...

Heading back to Connecticut from Newport late, we were craving a donut and passed right through this Dunkin. Evan helped us out and even though it was slow and I am sure he was ready to go home, he provided excellent service. Added a bonus donut or two, since they would all be tossed soon anyway.

I find it embarrassing that there are negative reviews on here like the one that says "I am so mad I showed up specifically before 11 and they were closed" and the hours on the site say closes 10pm.... no need to spread hate just love people!

Thanks Evan, and thank you Dunkin for fueling a sweet tooth and complementing our ride...

Completely appalled at the service I received today. I ordered through the drive through and pulled up to pay with a $100; my totally came to $14 and some change. Unfortunately, the manager on duty would not accept the LEGAL tender for all debts, public and private. They were also kind enough to ask me to give back the large iced tea while I had to go get change from the Stop and Shop. By the time I got back in the car from getting change and contemplated going back, I was reminded of the lovely Dunkin' Donuts right down the street, less than 5 minutes away. I will never be coming back and even better I'm...