La Flor De Jalisco — Restaurant in Richmond

Let me start with a disclaimer. Im all for young people to run businesses, but when you have an establish place and you have a pretty good stuff the last thing you want to doo is let a bunch of teens running your business

Mi son and I when back to this place after a long time and the product was always good, they had people that new the food and had an answer if you had one question it was predictable. This time around it was not the case, we encounter a crew of teens that looked more like they where playing rather then running a business, my son order a quesadilla and asked the girl takin the order how was the chicharrón prepared she smile at us and said I don't know, so I said can you ask she turn around and as if I ask for something funny she laugh and ask the other teen working the flat top how was the chicharrón done to our surprise he didn't know either, but we order anyway well the product we got was no near close to what once was, I have mentioned before that we don't go to a Mexican restaurants for the service but rather the food, in this case...

I've been to this taco truck many times and recently theyve hired new people to work there. Yesterday I ordered a burrito and they got my order all the way wrong. When I drove all the way back down there to explain they didn't get the order right (in a nice polite way) they made a huge deal out of it. It seemed like everyone on the truck came to the window to question me about it instead of just simply remaking the darn $6 burrito.Then one of their drunk customer started cursing me out. After 10mins of simply trying to get them to remake the burrito I got frustrated and asked for my money back! they didn't want to give me the money back and I left the messed up burrito there. To be totally honest the food is really good the times I've been. however, that kind of service is so disrespectful and unnecessary so I will not be returning and I'm telling everyone I know not to return either. Learn how to value your customers man. I've never been treated so nasty... and by a food...

I ORDERED A BURRITO YESTERDAY A REGULAR BURRITO THIS IS MY FAVORITE BURRITO TRUCK. AND MY BURRITO CAME WITH CHEESE. I DO NOT EAT CHEESE AND I'M ALLERGIC TO CHEESE. SO I CALLED A RESTAURANT DOORDASH REFUSED TO GIVE ME CREDIT BACK. SO I DIRECTLY CALL THE RESTAURANT AND TOLD THEM MY ISSUES SHE TOLD ME JUST TO TAKE A PICTURE OF IT I TOLD HER I HAVE A PICTURE AND I HAVE THE DOORDASH ORDER. AND I WILL COME TOMORROW SO I CALLED THE RESTAURANT THIS MORNING AND THEY REFUSED TO GIVE ME ANOTHER BURRITO BECAUSE I DIDN'T HAVE THE BURRITO FROM LAST NIGHT AND I DIDN'T EAT IT ANYBODY KNOWS THAT A PERSON THAT DOES NOT EAT CHEESE CANNOT EAT THE MEAL.. I WAS HUNG UP ON I ASKED FOR THE MANAGER THEY REFUSED AND THEY BLOCKED MY NUMBER. VERY DISAPPOINTED.. THAT WAS MY LAST BIT OF MONEY AND I TOOK A GAMBLE.. AND I COULD NOT EAT. SHAME ON YOU AND IT WAS OVERLY SEASON AND WHICH I COULD HAVE DEALT WITH THAT BUT THE CHEESE I...