Tacos El Rulas — Restaurant in Richmond

Very disrespectful they have a young man at the cash register who doesn’t have a lick of customer service i bought five ribeye steak tacos had to pay extra for sour cream and cheese only for my tacos to be brought to me without cheese on them so I notified one server could she just bring me the cheese on the side she ignore me for 10 minutes after I requested the cheese I paid had to get up out of my seat and locate a manager, she had the nerve to tell me she was doing too many things so then I get up with my plate and take it back to the register and let them know. I paid extra for cheese. There’s no cheese on here all I’m asking is for cheese to put on my tacos that are now cold The young male cashier got smart with me then his sister jumped in. She start talking smart to me. I bought five ribeye tacos at six dollars each plus the extra for sour cream and cheese. This boy handed me back $24. I said I paid more than $25, and I just handed you my receipt of the story. Had to get the store owner to get all my money back a horrible experience I don’t...

This place WAS really good back when they were operating out of their food trucks. The cucumbers were fresh along with the radish, and the agua de jamica was really good it didn't have little sediments from the flower. All of this changed when they opened up their doors to their dine in restaurant. The alpastor had a really realllyyy weird flavor, and it wasn't even seared like they used to do it out of their trucks. The cheese wasn't even properly melted on the vampiros. The chicken didn't have the same flavor because they switched to gas stove instead of the charcoal grill like before. The charcoal flavor is gone, and you can tell the difference! The agua de jamica had little gritty sediments that threw it all off. The cucumbers and radish were bitter and dry. They were no longer fresh and limited salsa compared to before. I'm really disappointed in their quality, I loved this place, but I will look for other places like La Parilla Loca!

Long review, but it needed to be said. Hopefully, they will see this and review their quliaty with their cooks....

This is such a cool place! Been here twice now! I love the inventive menu and items you don't see everywhere else.

The first time I got the alhambres plate with carnitas instead of carne asada, and it was so good! It was also a huge portion, enough for dinner, after the bar midnight meal, and lunch the next day. A good 12-15 tacos were made from it. My sister in law got the qesabirria tacos. Which were good, but not great. The flavor was there, and the consume was good, but the tortas weren't crispy and they didn't use enough cheese. But overall very good. My husband got the carne asada burrito and he said it was amazing

The second time my husband got the same thing and said it wasn't as good and that the meat was kind of dry, but still good. I got the Cubano torta, which was absolutely massive and packed with deliciousness! Needed a little salt, lime and salsa, but it was tasty after that. Could only finish like a 1/3 of it and took the rest home.

The drinks were also really good, and I love the salsa bar! The salsas are...