KFC — Restaurant in Rio Grande City

I went 3-02-22 5:12 p.m.and placed two orders 3 piece original meal and 2 oriinal piece meal. We dined in the restaurant the order came out quickly and it was horrible chicken. It tasted as if it had been under the heat lamp for 4 or 5 hours. It was dry and crunchy mind you I didn't order crispy chicken. The taste was overwhelming greasy.. No taste of original reciepe. I went to return only my plate. Told manager the chicken was dry and it had a bad taste. The Manager indicated it would take 20 mintues for fresh chicken. I said okay I'lll wait I had already paid and I was hungry. Well 20 minutes came and went. I saw a lot of orders being sent out to drive-thru. I went up to ask about my order I was told by manager she had just taken chicken down? I said okay, guess she will call me in a couple of mintues. Well I waited another 10 to 15 mintues. I went to an employee and asked about my order?? She told me it was still being made and it would take 3 mintues. I told her to please include a biscuit with my order because when I returned my plate the biscuit went along . I also requested if she could please include a mashed potato. So I could enjoy my full meal? When my order came out only the chicken came and I requested my biscuit and mashed potatoe. I was told the Manager had said she could give me a biscuit but no mashed potatoe. I went to speak to manager and asked her why? Well she said she just could not. I told her so YOU can give me OLD, Dry chicken and MAKE ME WAIT MORE THAN 30 minutes for chicken?? BUT you don't have the courtesy to give a mashed potatoe? MIND you it only has about 3 tablespoons of mashed potato. I told she was being ridiculous! She gave me the impresion as if she thought I was after a FREE MEAL. She's ridiculous BECAUSE I returned her chicken and requested my money back. She could RUIN MY DINNER make me wait!! and then they forgot!! But she had no courtesy to say... She's my customer let me make it good for her. WE RUINED HER DINNER. This manager has not common sense. The one that is getting FREE...

Ordered 8pc, mashed potatoes and coleslaw with 4 biscuits and they literally didn’t give me half the order! Even after asking 3 times what my sides were. Incompetent! I called and they said they can give me a mashed potato for free for the inconvenience lmao I literally have to go put gas again to be able to go pick up what they so stupidly didn’t put in the first place. Should’ve given a refund or something actually valuable for the inconvenience of spending money and not receiving what I ordered and then have to go out of my way to go pick it up again. At this point yall should come drop it tf off at my doorstep. Check your bags please cause these people a...

First time I come here and the staff is extra eager to please. They asked me if I wanted to perform a survey, but i threw away my receipt. Too bad. But here it is in a nutshell. I give this place 3 stars overall. Cleanliness 3 stars. Order preparation time and accuracy - 4 stars, quality of food - 4 stars. Customer service - 3 stars, variety of menu 4 stars. Location and accessibility 5 stars. Restrooms - 2.5 stars (needed an intense cleaning)

Good location for either fish or chicken, restaurant could use more attention in the dining area. Table had crumbs and was a bit sticky. Other than that it was an acceptable roadside pitstop on my way to...