Jack in the Box — Restaurant in Rio Grande City

I was at the window waiting for them since “Their speaker wasn’t working.” After waiting even after honking and no one attending me, I took matters into my own hands and walked into the store, as Taco Bell allows carry out I assumed Jack in the Box did as well. (mind you, my mistake, they had a red sign that said the store was closed due to covid-19, which I did not see, and I didn’t have a mask) I walk in and the lady that was supposed to be at the drive-through window is sitting down on her phone. She tells me I’m not supposed to be there. I apologize and simply walk out, my girlfriend and I go back around and patiently wait at the drive through again. When they attend us we are told that one of the machines wasn’t working and threatened that if I were to walk into the store again they’ll call the cops on me... not once was I rude, didn’t cause a ruckus, and simply walked-out... maybe if the workers weren’t on their phones then maybe such misunderstandings wouldn’t happen. Maybe lock your doors just incase customers happen to walk in??? Or I guess threatening a customer right off the bat that you’re going to call the cops on them for walking in without a mask is one way to keep your...

The by her special for 4.99 was not worth the money. As it is it's a tiny burger and then the burger is served cold. The cheese was as if you just took out of the fridgeca big square. It didn't melt because the meat was cold. Buns were not even heated.

I requested fresh hot curly fries andcwhen I received order they were also cold. I went back to return cold fries for a fresh hot one's and they looked at me as if I had cussed their mother and more. Hey ladies why don't you eat your cold food and you pay for it? Since I'm paying for the food I want me meal HOT ! If I wanted cold food I would have eaten a sandwich at my home.

Jack in Box Staff IF you treasure your jobs PREPARE HOT FOOD for customers!!!! You will loose customers because of your bad attitude...

Retraining of the staff may be necessary here. After waiting in the window line for 20minutes, and seeing the cars behind me leaving the drive through, i called and asked about the waiting times because i needed to get back to work. I was responded with a stressed and loud " we are short handed ok?, we are doing the best we can" noapologize, no consideration. I explained i also need to get back to work and needed an approximate time for waiting she said "you can leave of you want to". So I did. Way to make me never want to return. Shame on whomever that was. Shame on the training she had. Corporate should...