Domino's Pizza — Restaurant in River Oaks

For a while this location has been pretty good. But lately, delivery has been terrible. It’s almost as if they don’t give their drivers delivery instructions at all because the majority of the time they just ignore them. If you select “Leave at my door” for your delivery expect them to knock and wait for you to answer the door, whether or not you’re in an important work call. If you very clearly explain in delivery instructions which door is easiest for THEM to enter, expect them to go to some other entrance. Expect missing items. Expect an overall negative delivery experience.

One time I had a driver call me for assistance to get into the building which is totally understandable. What isn’t understandable, and really just defies logic, is that I told him that I would just come meet him at the door that was giving him trouble, which he enthusiastically agreed to. So when I get to the door to meet him, he’s not only not there, he’s calling me to tell me that he actually decided to come into the building and is confused why I’m not at the apartment.

This hasn’t always been the case at this location. It’s been way more common in the last few months though. I don’t know if this location is particularly bad about giving their drivers all the info they need to succeed at their jobs. But if it’s not that, I find it really difficult to believe that the majority of their drivers can’t figure out delivery instructions. One of the best parts of moving away from this part of town is going to be never facing to deal with this Dominos location again. And that’s especially sad considering we don’t even order...

Guess it is just the sign of the times, last night I tried to place a pizza order on the app to pickup on my way home from golfing, no luck, app would not let me add a pasta meal, so I decided to just call in my order still no luck, the phone just rang and rang, by now I'm pulling up to the store phone still ring, I on speaker phone, as I walk in the front door I can hear their phone ringing, but it was obvious that all employees had learned to block out the ringing. I ask the young lady at the register if she would prefer to answer the phone and take my order or just take it in person. There was a young man also an employee that spoke up and said he was short handed and was not taking phone in orders at this time. Short story is I got my pizza & pasta in a timely manner. But the whole process took over an hour with me doing all the leg work. This seems to be a common problem at all fast food locations poor service with an over crowded slow drive-thru. Like I said, guess it's just a sign of the times right now, let's hope it...

I called in at this exact dominos at 8:00-ish pm, they responded in about 1 minute and i place my delivery order which they never told me anything about not accepting delivery orders at the moment..The employee told me it'll be here in 20 minutes, at around 8:45 I called back and they told me to wait another 30 minutes, and so i did. And i called back 4 times and they extended the wait till 10:30 which was 2 HOURS and 30 minutes...I once again called for a final time asking about my order, and the same employee answered and when I explained the situation he asked his manager in the background and his manager yelled "TELL HIM THERE NO DELIVERY AT THE MOMENT I DONT HAVE ENOUGH WORKERS" and the employee told me the same and when i tried to talk to him and question him he hung up. This manager is very rude and he isn't manager worthy, you guys made me wait 2 and a half hours for a order and it never even got here. RUDE MANAGER AND...