Donut Tyme — Restaurant in Riverside

The donuts are good, but that's where the greatness ends. I've been coming here for years as I work across the street. The customer service has never been great, but my last visit left no doubt that I won't be returning. I purchased a dozen donuts, and at the cost of nearly $9, I didn't expect it to be an issue to substitute my 12th donut for 2 donut holes for my 4-year old daughter. Wrong; they refused. Keep in mind, they charge about $1.20 for a dozen donut holes, and $8.25 for a dozen, so substituting 1 donut ($0.69) for 2 donut holes ($0.20) shouldn't be a problem. Instead, they've lost a 7+ year customer for life.

It's worth noting that they either just raised their prices or they raise them on the weekends (I paid $7.75 for a dozen during the week and then I was charged $8.25 on Sunday morning).

The Good: The donuts are good. On par with other donut shops in the area.

The BAD: Donuts are overpriced; nearly $9 for a dozen. Poor customer service. The only accept cash. No sense of loyalty to repeat customers. They do have an ATM, but they gouge you with fees. There are children living/playing in the shop. The Canyon Crest shopping center in general is absolutely horrible. The majority of the business charge premium prices for crappy customer service and...

Unfortunately, I have elected to delete my initial 5-star review from a couple years back and replace it with this one.

The attending woman at the front counter today was incredibly rude to my mother. It's been a couple of years since I last visited this shop and my experience has always been with a pleasant older gentleman. Today, however, the woman at the front counter was incredibly rude to my mother and another elderly man at the shop. She was very ill-tempered with the elderly man and impatient as he pulled his cash from his wallet, then scoffed at him when he dropped some change. When it was my mother's turn to approach the counter, the woman met her with a scowl and was very snappy. I just steered my mother out of the store and took her to another donut shop. I will not...

I had a serious donut craving and decided to check out Donut Tyme. Big shout-out to the kind gentleman who paid for our order when we didn't realize it was a cash-only spot. Your generosity truly made our day, and I hope you won that scratcher you were holding! 😊

The shop itself is super cute and quaint—definitely has a cozy, family-run vibe. I love that it seems like a mom and daughter team behind the counter. They offer a standard selection of donuts, but they’ve got my favorite: the old-fashioned donut. We didn’t get them fresh (they were from earlier in the day), but they still tasted delicious after a quick heat-up at home.

Overall, I’d come back and try their other selections. Great donuts, even better vibes....