R Burgers — Restaurant in Riverside

I can walk to this place within three minutes from my house and have often passed by it onto other destinations but I've always wanted to try it because I've always enjoyed fast food establishments that aren't mega corporations in relation of food quality and portions.

Last night I got that opportunity. I had ordered a double cheeseburger combo and my wife grabbed a side of fried zucchini. The total came out to about $14 but I've come to expect that from places like this.

It took roughly 10 - 13 minutes to get our food. This isn't a complaint and in fact tells me that they had to actually cook the food fresh for us and indeed it came out fresh and hot! My burger was a monster of a burger, my fries were salted just right and the zucchini was nicely coated, hot and still crisp!

All in all the food portions were filling if not a little too much for us to tackle. The staff, I think the guys name was Mario, was polite, attentive and responsive. It was an enjoyed experience on the food AND customer service front as far as I'm concerned and I look forward to grubbing on more food from this establishment from...

BEWARE CUSTOMERS!!! DO NOT COME HERE! Go to Tams burgers it's only a mile away. I used to come bring family and friend's here at R burgers for two years now. Just today at 5:00 pm December 14 they mistreated me. First the employees had lots of attitude then charged me three dollars extra to upgrade my food then only gave me half of it. Paid three dollars extra for onion rings and they only gave me 4 and left out half the combo (chicken tenders missing). On top of them telling me to hurry up and order I get ripped off, over charged and half my food is missing. To make matters worse there was a long curly hair in my food. I will no longer come here and take my business elsewhere. This place used to be great now it's ruined by the young employees (heavy set guy with earrings) and (young girl with long nails). I always leave good reviews for businesses but this place really went downhill. Management should consider on hiring different employees. If management cares about it's customers they should do something about it now. Until then I will now go to Tams burgers instead they treat customers with respect and don't...

I called in a simple order and spoke to a very rude woman who told me I had the wrong location. I didn't know there was more than one location, but, since I was driving, I asked for the phone number to the University location. The woman told me that she couldn't give me that information. I asked if the restaurants were the same chain and she said they were, but that I needed to get the number myself. I asked for the manager and the woman abruptly hung up on me. I called back and asked if she intentionally hung up on me and she immediately placed me on hold. She never came back to the line. I will never visit any R Burgers again, for this reason alone. I'm sure that will not stop business; however, if one person refuses to return for this reason and takes the time to post about it (I've never posted a complaint to the Internet about any business before ever, this is my first), how many people do you think were treated this way, never to return, and you'll never know about it? And, for the record, the woman's tone of voice from the start of the call sounded irritated and unfriendly. Completely unacceptable...