Burger King — Restaurant in Roanoke

My bf & i ordered through the drive thru & had a coupon we used, & when we got to the window to pay- they had taken the coupon off, so of course we were confused. the manager was called & he fixed it & everything seemed good to go. so we drove all the way home only to realize they had forgotten parts of our order, gotten things wrong, etc. (our fault for not checking the bag before leaving, but still. it was dead, & i’ve worked in the food industry before so it’s not that hard to put the order together- unless of course you’re extremely busy/short handed/etc.- then i understand, but that wasn’t the case here.) We try calling the restaurant & of course, it went straight to voicemail. So, we drove back to get my food & this time walked into the building rather than go through the drive thru. The manager, Jonathan, immediately recognized us, & was beyond kind & helpful. We explained what was missing, what was wrong, & he fixed it all perfectly. He mentioned that he was the manager for the time being, hinting that he was like a temporary manager. He was really kind & very hardworking & you could tell that he wanted to make everything right. He even gave us a complimentary dessert. However long he stays at this location- they should know how lucky they are to have a manager that actually helps the employees as well as the customers as best as possible. He’s an incredible asset to the company & deserves way more recognition, respect, pay, & kindness than he probably receives. Thank you, Jonathan! You’re a completely awesome human being & manager! Don’t ever change or let anyone make you feel less than awesome! Thank you so...

Thank you King for the Merry Christmas present. This is the cleanest burger King I have been in, in a long time. My faith has been restored in Burger King! This place is sooo much cleaner then the Burger King near where I live. Not only that but the staff was pleasant, well groomed and cordial. I immediately complimented them on the cleanliness of the facility and the manager immediately shared that compliment with the staff.

Not only that but the food was fresh and delicious like I have never had in Burger King before. The bacon in the double bacon cheeseburger was fresh and crispy. The burgers freshly flame broiled with that light smoky flavor. The chicken spicy sandwich to die for was on par with chick filet with crispy breading and juicy tender chicken in it. Fantastic. The fries were hot and fresh from clean oil.

In regards to cleanliness, OMG! The floor was not sticky like both the BK or Mc Donald's in Christiansburg where I live. The tables were wiped clean and there were no wrappers littered about. There was small moisture residue in the window sills where you can see that they freshly cleaned all the windows today. Even the glad doors here were recently wiped down. There was actually sanitizer in the sanitizer dispensers! Kudos to the team that runs this place as we just happened to stumble in while my friend is across the street negotiating with the Dodge dealer.

This Burger King will exceed your expectations for hot fresh food in a clean and welcoming...

If there was a zero rating I’d use it, staff didn’t have on mask except for drive thru girl , she was great but the rest of staff was a joke. Our order was wrong we received in drive thru , went inside to have them remake 2 whopper jr sandwiches but after seeing the staff that was preparing food I decided to just get a refund , that in turn was just too much trouble and gonna take too long being exposed to all these individuals with out masks (except the drive thru lady who was masked and had on gloves), I just said forget it , left with no food or refund , we worked hard for our money but I realized today I need to work harder to find out who’s inside preparing our food when I order in A drive thru. We left and went to Taco Bell on the way out of Roanoke which was wonderful , all employees had masks on and gloves , they were polite and the restaurant and staff were clean , so there ya go it really can be done right , just not by Burger King . To be fair we’ve enjoyed the Burger King In Madison/Mayodan Nc and also Collinsville va and...