Bagels n' Cream — Restaurant in Robbinsville Township

I had a staple in my sandwich. I purchased 2 sandwiches and home fries. They were put into a bag and the bag was stapled. When I opened the sandwiches, they were individually wrapped, twice. The first sandwich I opened didn’t have a staple in it. The second one I opened, did. I was actually a bit mortified to find a staple in my sandwich because imagine if I didn’t look at it first and immediately began eating it. I immediately turned around and took it back. I was in the store 3 mins later. The store was packed and the lady at the front register had already been yelling at the DoorDash workers who clearly had a language barrier as I noted when I was there initially. When I took it back they looked at it and didn’t seem surprised at all. No apologies offered. The tall man who I presume is the owner told me he would make me another one which I declined and he told me “it won’t be the same one” I would hope not. I did not want a replacement because I was really shaken up finding a staple. Even the guy standing behind me who saw my sandwich was shocked. The woman at the register handed me $9. I began to tell her that it wasn’t right. I paid $15 for this sandwich. $8.32 for the sandwich, I was charged an up charge for turkey sausage which added on $4.16, and then I was charged to have my sandwich on a roll $1.04. As I was explaining this to her she began to yell and start pointing and moving her hands very wildly near my face. I told her “please don’t point at me” and then she started yelling “WHAT ELSE DID YOU ORDER” to which I firmly replied for her to stop pointing and to lower her voice. At no point was I yelling or pointing. I’m an adult, I’m a person, I don’t think you speak to anyone that way especially one patronizing your store. She was highly disrespectful. The tall guy then steps in and starts yelling and moving his hands also “she’s trying to explain to you” no, she wasn’t explaining anything, she was verbally assaulting me over a sandwich THEY PUT A STAPLE in!! Absolutely no quality control or common decency. I planned on getting my refund and walking out which didn’t happen. I was verbally assaulted on top of having being traumatized by having a staple in my sandwich. I also want to add that it may or may not be cultural for the people who work here to use their hands when they talk but from my cultural stand point, using your hands while yelling in my face is an absolute threat. In addition to having terrible food quality control and customer service, I would implore for their to be a mandatory culturally responsive training.

Also, please take note how they respond to reviews that aren’t 5 stars. Using capitalized letters to scream at honest reviews is exactly what they also...

Everyone in the area knows Bagels n' Cream for their bagels, but I am writing this review to comment on their sandwiches. This bagel store has the best Ruben sandwich I have ever had. As a former military pilot, I would fly to airports up and down the east coast looking for the best Rueben. Never did I think I would find it at my local bagel shop. Bread is crispy and perfectly grilled (not soggy). Balance of meat and toppings is perfect. The pride that goes into making this the best Rueben is evident in the consistency of this sandwich. I have had it 5 times in the past two months and it has been the best each time. I also recently had a roast beef with horseradish sauce. It also was perfect. Roast beef was nice and rare and full of flavor. The horseradish had the perfect kick to it. Try the sandwiches at Bagels n' Cream!

update Getting the best Rueben once is definetly noteworthy but I have to say I have had it numerous times since and it has always lived up to the quality sandwich I had the first...

My fiancée took me here last week and I never stopped talking about this place nor the blueberry crunch bagel!! It baffles me that their was a 2 star rating in the review section because there was real blueberries in the bagel!! (SMH!!!) I didn't think that was fair to leave a review that low unless you just had a horrible experience. That could have been verbalized in person without damaging a business review score! Sometimes people can't help, but be negative. But as a person who doesn't eat bagels very often, I can honestly say that I would drive past the 5 bagel places near me to go here!! Hands down my favorite bagel of all time!!! Service was welcoming and as a energy healer, I felt the love behind the business and the food. No negative review can take that away and chances are from my experience, most of the time, that review is from a rival. So keep doing what you're doing because if they are trying to tear you down with the small miniscule things, then you must be doing something...