Dunkin' — Restaurant in Rock Hill

I'm an everyday regular at this location. On my way to work I always order ahead, and as anyone knows after every mobile order you get a conformation. Today I ordered my coffee online per usual, I walk in and my coffee wasn't ready and I was asked my name then the employee proceeded to look for a ticket or my coffee but they didn't see either one so the employee proceeds to tell me because there isn't a ticket for me that they couldn't make my coffee. Even though I had my phone with the conformation #, location and everything. I asked to speak to the manager, she intervened aggressively telling me they didn't have a ticket then she looked up at the order screen and sees my name then looks at me like oh I see your name on the screen, has someone make the coffee and dismisses me without an apology or nothing. I told the manager the way she handled this situation was very unprofessional that it was obviously an error on their end, maybe they were out of printer paper or something. I should have not been refused my order, the manager then begins to talk over me telling me that I can contact cooperate basically being smart to me. I will most defiantly be contacting cooperate because this was no way to be a manager to a paying...

This location used to be my go to because it is closer but over time the iced coffee started to not be so good. I get the same iced coffee every day which I pictured below. Almond milk is extra which I have no problem with. What I do have a problem with is the amount of almond milk now being given. Being that I do mobile orders, I do not bring my purse and today I asked for a splash more almond milk and was advised I would need to pay extra. Really?? For a splash more of almond milk that I already paid extra for? This will be my last time coming to this location and will go to the other one just a few minutes further that I never have to ask to correct my iced coffee. Imagine all the money I have spent for the past couple years every day getting iced coffee and being advised I need to pay extra for a splash of almond milk that I had already paid for. Embarrassing! Please look at how dark it is to give you an idea of how much almond milk they give and says...

I only ever use mobile ordering at this location. 99% of the time my order is ready when I get there, which is great. The problem is half the time my drink isn’t on the mobile ordering shelf, it’s behind it. So now you have to wait for an employee to not only notice you standing there but to also ask you what you’re waiting for.

This morning I waited over five minutes before someone asked me about my order. Turns out it was ready and sitting behind the mobile order shelf (the order board showed my drink was still being prepared). By the time I got it, the drink had noticeably cooled down.

At this point I’d rather drive across town to Clutch coffee where they’re friendly...