Pizza Hut — Restaurant in Rockford Township

So this was my very first time eating at this Pizza Hut. I normally don't go to Pizza Hut either but I was so hungry I could not wait another minute. I walked inside it was completely dead I thought oh no this is not going to be a good idea so I continued to place my order which was for just an individual mushroom personal pizza. They said the weight should be 5 minutes I had a seat, got on my phone to check my phone and realized it been about 10 minutes and I thought what is going on here. So I get up to ask about my pizza and it's done so I take it to my truck because really, I'm taking a break on my Uber Eats time and it's my lunch break. I swear to you when I bit into that pizza, I thought it wasn't going to be that great. I couldn't believe it, I was so happy!!! lol This is some of the best pizza from a Pizza Hut that I've EVER had!!! Couldn't believe it!! And to boot, it was so inexpensive I couldn't believe that part either a personal pan pizza is only $5 and change at this place!!! If you don't have a lot of money to spend on good quality food for dinner.. THIS PIZZA HUT SHOULD BE ON YOUR "go to" LIST NO DOUBT!!! KEEP UP THE GREAT WORK! TO THE EMPLOYEES WORKING YESTERDAY 08/07/23 👍👍A+ DEFINITELY...

I wish I could give it zero stars but I can't. I ordered pizza at 930 pm after my kids basketball game. It was supposed to be delivered in 35 minutes. Almost an hour goes by and I call to find out where our food is at. So the cashier says it was sent out 20 minutes agao and has no idea where it's at. So I talk with the manager who says we will remake your whole order and send it. We will put your in as a priority. The original order shows up 1 hour and 15 minutes after I ordered. The bread sticks are cold and when I went to get a piece of pizza it rips because it is so old and cold. The pizza was over cooked almost on the burnt side. So I call back and tell them I don't want anything but my money back. So I am trying to go to bed at 1220am mind you after I already ate something else and they try to deliver me my order after almost 3 hours from when I originally placed the order. I refused to answer the door and refused their phone calls. Seriously all the lights where off, think that is a good indicator we went to bed. Never again will I order...

Used to come here often with coworkers for the buffet. Came in the Wednesday after Memorial Day to discover that the buffet is gone for good. What's the point without the buffet? We decided to order food anyways. A couple coworkers got appetizers, which took over 30 minutes to get, and the pizza came 5 minutes after that. We were told 15 minutes. Not once did the server check on us, and it wasn't until I shouted across the room as the server was heading back to the backroom did we get refills on drinks. In addition to the long wait time and horrible service, it cost about 25% more, and there were no options for salads or side salads. After 7 years of loyalty from one coworker, and at least 1.5 years from the rest of us, we will not...