Subway — Restaurant in Rockford Township

My husband and I had covid and during that time we tried to order subs using the app, but were having troubles. I called the store to order subs and use the no contact curbside pickup. The manager or owner of the store was insisting that we had to come into the store to pay for the subs, at which point I was up front and honest with her about needing to use the no contact pickup because we had tested positive for covid-19. I told her that I will send my son in, who was negative to come in and pay for the order. I was told after I called back that my son was not allowed into her store because "he was covered in covid" and that we were not welcome to her store and would be refused service!! I was home crying because my family wanted subs and my husband was sitting in front of Subway on Alpine waiting for the order. I called him up, so upset because we couldn't order over the phone, pay over the phone to get curbside no contact pickup! Our subs could have easily been put on the hood of the vehicle to ensure no contact, but No! Does this owner not realize that they are probably serving several people throughout the day that have covid and dont say a word about having it? I was open and honest with her and treated like I was scum of the earth!! I refuse to go to that store and I will tell friends and family about how we were treated! That is one place I will not support during these trying times and if that store closes, I wouldn't feel sorry for them! Shame on you for treating people the way...

We will NEVER be returning to this location. I placed the order online to be picked up by 9:35am. My husband picked it up. When he got home, he said the employee was very rude and pretty much threw the bag at him and said "there ya go." When we unwrapped our sandwiches, it was just DRENCHED in sauce. It looked disgusting, not even edible. My husband went back to the restaurant to get a new sandwich. The employee (she stated she was the owner) very rudely said there was nothing wrong with the sandwich and that is how they always make them (three "swipes" of the sauce). My husband said he has been going there for years and he has never received a sandwich like that. The employee aka owner then said "Well that makes sense, you're older than dirt." Absolute ridiculous thing for anyone especially the owner of a restaurant to say. The other employee then proceeded to remake the sandwich, and instead of putting three "swipes" of sauce, she put one GIANT swipe which made it worse than the first sandwich. My husband said "come on! now you are just doing that on purpose!" And the employee and owner just looked at each other and smirked. My husband said "Nevermind. I don't even want your food if that's how you're going to be" and he left - no refund and no sandwich. He went to a different location (East State St. location) and he said the employees were so nice and welcoming and made his sandwich just the...

Seems like this Subway has gone down hill. I live right around the area .4 miles to exact. The bread was staleThe bread was The bread was stale at 11 AM. People were rude (and I was warned by my husband not to go back to this subway ) the worst was I just came from chemotherapy and wanted to eat something before I got sick. I couldn't believe how rude they were and I was ordering a sandwich for my husband also, I always get the same thing and was kinda blown away how rude they were for nothing but me ordering a few footlong sandwiches. Anyways got home and bread was awful and they put turkey in my sandwich and I asked for ham. I was pissed off and was gonna go back . My husband said don't waste your time they don't care . He said he's been going to a different subway for awhile now. Before he went to work he went to a different Subway and got me my sandwich. Again I use to love this subway. It's only .4 miles away from home, I'll be driving to a better subway if I ever want another sandwich. Stay away in my...