PC Tech 2U — Local services in Rockford Township

Finding PC repair is worst than finding honest mechanic. This is my experience.. I brought them two desktop towers I built a few years back to diagnose which components were working and which were not. I first took them to "You break and we fix" and they weren't able to diagnose anything after a week, which I found odd.They didn't have components or the right tech to test and diagnose. This was not disclosed to me when I dropped them off. But I digress. I picked them up from "You break..." then brought them both to "PC Tech 2U".. Told them what "You break We fix" didn't do. They send they would check them out and give me a call. I get a call that they may have fried one and they unplugged it when they saw the smoke. They told me they then checked the wiring and it was wired wrong. Really horribly wrong. "you break we fix' didn't wire the computer properly before returning it. Never the less, I expected both places to check wiring before turning on the computer. This is the beginning of the unprofessional service called computer repair. "PC Tech.." then offered to put in a used mother board with less features for no charge... I reluctantly said go ahead... mind you I went in to get my components diagnosed. So far I'm taking hits with no resolve. I get it, it was a mistake on them for not checking the wiring... unprofessional. I later pick up the computer with a used mother they hustled from a free recycled computer and proceeded to charge me for the mother board and repair. I didn't intend on having any repairs done. I built the computers and did not have a working one to diagnose the other so I figured a computer repair shop would have these things. Neither "You break.." or "PC Tech.. " could accomplish this simple task. The worst thing about "PC Tech.." is he's not honest. He tells me my computers are old and not worth much... but at the same time I dropped off two computers and he tried to keep one. He didn't even bring it out. This snake said I thought you wanted to recycle it. Mind you I went in to get the parts diagnosed not donate a PC. The real kicker is he says my fried computer isn't worth much but raved about a the value of a old motherboard, that had less features than my fried mother board, was worth over a hundred bucks. The same mother board he offered for free when he said it was only worth $15 bucks... Yeah my head was spinning. I spent too much money for very little service. I also purchased some operating software which I ended up having an old one.. so I returned the newly unopened Windows 10 and this piece of work charged me a restocking fee... I literally saw him grab that item off a shelf just beyond the office door. 30% percent restocking fee they will only point out after purchase. Fortunately I still have recourse for legal remedy since its a hobby of mine. If you are not equipped to service older PC's and new PC's are warrantied what is it that you do??? I would avoid this place like a new strain of the Corona plague. Not to bash them only but none are up front and honest and standing by their word. As for "You break we fix", they broke and can't fix anything. I'm back to the drawing board trying to diagnose parts with out getting scammed. (JUST THE FACTS). My advice is don't leave spare parts.. Old parts are worth money. They seem to find value when you need them... If I got something wrong I'm willing to listen. I posted this from a "worthless" twelve year old laptop I'm sure they'll find value in. trust me. The hustle game in the Rockford...

Took my PC in to find out why the sound crapped out on me. Everyone at the shop was great, very friendly, knowledgeable & asked me to explain what was going on. It didn't take long & they found out it was actually my SPEAKERS which had took a dirt nap. BUT, while they had the PC they gave me a suggestion to upgrade my memory for better performance. I had asked them to look at the sound card, and to also check & see why the computer was acting sluggish recently. They had the available memory on hand & at great price. I had them install it. When I went to pick up my PC they wanted to show me that it was operating correctly before I left. I really like that. Well.... in that process they couldn't get it to boot, or something to that effect. Now nervous, they put my mind to ease & said they would look into this & get it working. They called me & said they had fixed it & it was just some weird think with my video card that it wouldn't boot when connected to a TV. Its an older PC, I get it. But what was great is that they (obviously ) didn't charge me anymore than what they had quoted me. IE, these are stand up people. They did me right & the PC is working today & actually performing better than when I took it to them.

I highly...

So I contacted PCTECH 2U during COVID19 and let me tell ya when you cannot actually go into a store to ask a million questions about building and PC it's not an easy task. So up until recently when they did open there doors ( mask required) I was relying on FB message to have PCTECH answer my questions. These guys answered all my questions, keep in mind I'm a Mom building a PC for my son and know nothing! The support along this process was overwhelming! They built my son's PC in a matter of a few days!! Best thing yet,is we supplied the graphics card which was lagging in the mail order and was the last piece to the finished product! Robert stayed over closing to finish up my sons computer just so he can get it just in time for his birthday. Thank you ROBERT and thank you PCTECH, he loves it and this made his 13th birthday..the BEST BIRTHDAY EVER! Thanks again for guiding me thru the process, I actually...