KFC — Restaurant in Rockledge

Okay, as usual I go to a place with five stars in mind. Then after I've finished interacting with the employees and checking out the establishment I begin to subtract star's if necessary. Unfortunately, this was one of those times where subtracting stars was necessary. Let's begin with Cameron the cashier, this young man had more attitude then enough for someone who is greeting customers. I don't know if he was having a bad day, but whatever the case, he made me feel like he didn't like his job or me. I approached with a smile and a happy demeanor and got shut down with his attitude. He needs training on how to interact with customers. Second they were already out of original wings by 3 in the afternoon. 3rd my chicken breast was so oily it's soaked the paper it was on and I had to get another one, no thanks to the young lady who I asked in the first place, she excused herself past me out to the drive-thru while I was standing at the counter waiting, but thanks to the young lady who saw me looking confused, I got another one which was pretty much just as oily but I ate it because it was hot and I was hungry. And last but not least, Cameron decided to come out and sweep around the tables while I was eating. I cannot stand when workers do that, kicking up dust while someone is eating is totally disrespectful. So I had to ask him not to sweep while I was eating and he did stop. I'll finish with this, both the young lady who served my food and the young lady who gave me a replacement chicken breast had smiles on their face and very nice attitudes, so I'm leaving here with a 3-star attitude. Maybe the next time I come back, which I think I will, I...

The food as alwayssss was delicious. We proceeded to make our way through the Drive-thru line, along with many customers waiting and leaving behind us. When we went to order, we were told by the associate, "he'd be with us in a minute." Well, we waited approx 15 minutes and said, "HELLOOOO, CAN SOMEONE HELP US PLEASE????!!!! WE'VE BEEN SITTING HERE WAITING FOR 10-15 MINS NOW!". The associate's response was, "Sorry, we're too busy to take your order!". I responded by saying, "I'm sorry, but we've been sitting here for a long time waiting patiently and we would like to order some food!!". So, they quickly took our order. We would've left, although had a car in front of us and many vehicles behind us, some of which, did leave. When arriving at the window to receive our order, they had no condiments or any other necessary items d/t no truck delivery. That, I can understand was not their fault. I will also add, the associates supplying us with our order, were trying to be polite while we were at the window. However, waiting that length of time to place an order at a Drive thru, being COMPLETELY ignored and overlooked, being told we're too busy to take your order by an associate (WHAT???!!!), and then, having no supplies???!!!....was extremely unacceptable, unprofessional and the worst customer service skills, I have ever experienced in my life! As long as it took, you would've thought they were chasing and catching their own chickens, especially with the...

Placed a mobil pickup order Sunday. Realized as we were heading over to pick it up, that I should have added mashed potatoes and more biscuits. Figured no big deal I'd just order them while waiting on the pick up order. Got there to find the lobby door locked, so guess we'd have to go through the drive through. Took a few minutes waiting before the lady took our order. Only us and a car in front of us in line. Then a few more minutes waiting for the car in front of us to get their order. Paying for the mashed potatoes and biscuits, my wife indicated we were picking up a mobile order. The last replied she was the only one online and we'd have to park. She handed out the mashed potatoes and biscuits and my wife asked for a receipt to which the lady rolled her eyes and then handed out the receipt! Pulled to the mobile order spot and waited 10 minutes for our food, meanwhile the app said it was ready before we left the drive through...maybe it wasn't accurate. The same lady brought our food out and was then nice! The food, the 12 nuggets were cooked fine. The 59 count of nuggets were overcooked. The 4 pieces of fried chicken hardly had any batter on them and barely crispy. The fries, mashed potatoes, gravy and macaroni and cheese were all good. The biscuits were good except for 2 of the 8 that looked like half biscuits. Used to order here a lot, but it has been a while, guess we weren't...