Jefferson's — Restaurant in Rockmart

We have been going to Rockmart Jefferson’s on Monday nights since February when it started we have always had the same waitress Tori she is great, last night when I got there I was told by hostess that the normal section we have sit in for since February was not Tori’s anymore it was Brooke’s,. Brooke is not as friendly and out going as Tori, and she doesn’t have to be because she is general manager’s sister and she has let people know with her attitude just that. I told the hostess that I wanted the party section and I want Tori to wait on me and my party. I was not the only regulars for trivia night last night that was about ready to walkout when we was told that sitting there means Tori wasn’t our waitress. It’s a good thing your store manager Maggie had Jefferson’s best interest in mind and let Tori wait on everyone that asked for her or your busiest night would have turned into your slowest night because all your regulars would have walked out and that would been over half your business. The regular trivia parties bring at no less than 8 people, but most of the time more. It’s bad business to let a waitress’s attitude affect your business, and Brooke has a bad attitude. My family is regulars and not just on trivia nights we have been going for about 3yrs and always sit in same section because for 3yrs it has always been Tori as our waitress, we like her because she knows our drink orders as soon as we walk in, she starts preparing them; we don’t have to wait for drinks, she also knows our food orders, all she has to ask is do you want your normal, and makes things easy while playing trivia, but also makes us feel good that she took the time to know her customers. That is what a great waitress is. Brooke doesn’t smile she acts like she hates her job, and let’s the customers know she isn’t in no hurry to wait on us, because no one is going to do anything to her, and if she gets upset about something she can go to her sister. I heard her tell one of the other staff that she is going to tell her sister what happened to her tonight. When she does it to herself because she has a bad attitude. Now as far as rest of staff your manager Maggie is awesome and friendly and knows how to keep your customers happy. Your bar staff can’t make a decent drink to save their life, and your kitchen staff is ok, they could use some help. They shouldn’t be allowed to cook oysters in microwave they are never cooked right, baked oysters mean baked, fired oysters are always overcooked or undercooked. Basically right now the best thing you have going for Rockmart Jefferson’s is Trivia night, Tori and Maggie. Your wings, tater tots, and hamburgers are good.

At least they are better than the Jefferson’s in Villa Rica every time we go there can’t eat the food afraid we will get sick, those cooks can’t seem to cook chicken, your wings are always cold and not cooked properly. I have been in there 3 different times and each time my party has to send the wings back. Now if we go to trivia there on Wednesday it is just to play and see your waitress Alicia she is awesome, we order drinks because the bartender there is usually really good, and we order chips and salsa and that’s it. The bartender is a little older at Villa Rica Jefferson’s than Rockmart which I think makes a difference with the drinks, more experience: Jefferson’s needs to do better, especially on trivia nights because that is your busiest night and need to make sure you are keeping your...

We have been going to Rockmart Jeffersons for Trivia on Monday nights since the first week. We may have missed a week here and there but we really try to make it because the game is the best trivia around (Shout out to DJ Jeff and DJ Trivia of West Atlanta find them on Facebook for other locations) and our regular server Tori is exceptional. She knows our drink orders and starts prepping them when she sees us pull into the parking lot so she is bringing them to the table as we are being seated, she knows our orders. We switch it up on her from time to time but she knows specifically that if I order something with bacon, I will want the bacon removed. She knows if it doesn't have guacamole, that I will want it added even if I forget to mention it when I order. She has built up the party section and we all adore her. She has been made to work sick and even then she didn't let anything slip through the cracks. It took our group a while, but we eventually figured out that we were getting sick several times after eating there for Trivia. I took Screen shots of our teams conversations showing that is had been happening since October and we finally figured it out and I sent those to Tori to try to remedy the situation privately. She was a team player for Jeffersons and escalated the issue immediately. Her and Maggie assured us that they took steps in the kitchen to fix the issue. We also took steps, limited fried foods, switched our orders up, etc. It improved for two weeks and then last night my husband was served COLD loaded Mac and Cheese. It turned both our stomachs just thinking about it. The host also told us Tori was taken out of the section she normally serves. We requested her anyway because she is the only person I trust to handle us. When we sent the food back she was super apologetic and assured us she would personally oversee our food prep next week, but she shouldn't have to do that. Management needs to work on the real issues the restaurant is facing. We have kept coming because of Tori and Trivia but if the kitchen isn't fixed we will have to stop. There is no reason the kitchen should have sent out Cold food. When I say cold it wasn't left in the window waiting on a runner too long, it wasn't cooked. Period. This has happened with the spinach dip as well. I also suspect they aren't changing the oil regularly due to how the mushrooms looked when they came out yesterday. My team tries to be understanding. Most of us have worked in the industry and we know the last few years have really complicated the industry, but there comes a point where enough is enough. Tori has asked us to give the restaurant one last chance, but I don't know if I can convince my husband to order food here again after last night. It is such a shame because Tori and Trivia are awesome and we would hate to have to...

We just went to Jefferson’s in Rockmart today to eat lunch. We had a large party and they were short on wait staff so we were prepared for a wait, and they did their best to accommodate us. It all goes down hill from there. We arrived at 1:30pm and finally ended up leaving a little before 3:30pm after still not receiving any food. We asked the waitress about 3pm how much longer our food was going to take, as we had seen several parties seated after us come and go. She never responded to our request. Finally, my husband and I told her to cancel the order and asked to speak with the manager. As we were waiting for the manager, she comes back over to us and asks if we’d like over food in to go boxes, as it just came up from the kitchen. I declined and said I only want to speak to the manager. After several minutes, the manager came over and I explained that we hadn’t been to this Jefferson’s for quite sometime because of issues similar (never this bad) before and that we wouldn’t be back. The manager then proceeded to ask me what I had received because she didn’t want me to pay for anything that I hadn’t gotten. I told her we had only received our waters and barely got them at that. Need less to say management and service was unacceptable. I can’t comment on the food because I never received any. Several members of our party left without food being received and those that got food, it was stone cold. Jefferson’s in Rockmart has lost my business. I really hope the owner sees this and figures out what the problem is. My family have always loved Jefferson’s in Rockmart until recently.There’s just too many other good restuarants around to give my money to than to deal with slow and...