Panera Bread

I work at Cleveland Hopkins airport and my husband orders from the Rocky river location 2-3 times per week for me. Today I sat and ate my lunch and was alittle upset my sandwich was not made correctly, and the location forgot my chips. I always order the you-pick-2. Never had any issues with them prior. I assumed my husband possibly ordered something different. Upon confirming with my husband, he said he physically called this location immediately after placing the order and spoke to a man named David. At which point, he confirmed it would be taken care of. Clearly, it was not. My husband called this location and then asked to speak to a manager. We were placed on a brief hold and greeted by "David" who claimed to be a manager. My husband recognized him immediately and said "perfect, you're the gentleman I spoke with earlier". He proceeded to tell him about my sandwich being incorrect and my meal not containing the chips. David was very rude and short with my husband. I sat and listened in horror on the other line in complete disbelief that he could be a manager and be so unconcerned and unapologetic. David made it as if it were my husbands fault. When my husband did nothing wrong. I've been working for a very long time and have been a supervisor for several years. I attempted to give him my feedback and was rudely cut off and spoken over. In management, that's a huge "no no". If a customer is expressing their frustrations with YOUR location you take ownership, you apologize and you make it right. The care or lack of care during this pandemic will either leave your business to flourish or make it perish. After I asked for his last name to write corporate he rudely told me "no, he doesn't give last names"and then hung up on my husband and I. Completely unprofessional and doesn't deserve the title of "manager". I'm honestly scared for our future if these are the people we are putting in charge of running these establishments. I wanted to leave a review as well as write corporate about my experience.