Burger King — Restaurant in Rocky River

So i was out shopping in the area and decided to pick up some burgers for my son my dad and myself. I was interested in trying the new sourdough king. Burger bacon cheese toasted sourdough bread how can you go wrong. Here let me tell you. After having to repeat myself several times at the drive thru speaker.... i get home to see the bread was for a lack of better terms Inside out. Wth sorry but you had one job, there were no special requests being made for these burgers. They were all made incorrectly. The toasted side goes on the outside. It basically looked like the burger was slapped on two pieces of white bread. It was not realized till I got home, and because I wake daily at 5am I figured I'd just call and speak to the manager then. We did end up eating the burgers I tried to toast at least the side that didnt have mayo on it and my son removed the bread completely. When i spoke to Sarah the next morning she was less than pleasant. She kinda growled at me like well did you eat the sandwich? I'm like uh yah that was our dinner. Well then I dont know what you expect me to do about it. Her first explanation was is that it was busy. Um no there was 1 car that ordered ahead of me. Nice try then she went on to say it was just a mistake. 1 sandwich is considered a mistake 4 is intentionally making it wrong or not being supervised on how to make it correctly. I felt she did not handle the situation appropriately and I'm hoping to hear back from a district manager. I really wont be returning to this location anytime in the future. And along with the bread wrong side up the sandwiches were lukewarm (as if they had been sitting on the warmer) and there was inconsistent amts of bacon on each sandwich. The first picture is what it should look like the rest are what it did look like. Much disappointment Burger King. So much for having it my way or in this case...

So I went after work late for me like 10pm to Wendy’s and left after my experience of seeing a worker eating fries right out of the area where they place fries for bagging for clients yeeeah yuck … Left was still tired hungry saw this BK open thought eff it I’ll do it.. put in my order guy on the mike was really pleasant , got to the window he opened up the window sighs and says hey I’m sorry sir the nuggets we had were not a good batch .. if you don’t mind pulling over I’ll have new ones for you amd will bring out your food in a few. I’m like uh yea yes thank you no problem. As he came out I was watching from the side parked area he looked almost alone on his own at the location ,I’m sure there were others but it looked sparse with employees..he came out with my purchase and I made sure to explain and thank him for that integrity of the small maybe to him but extremely significant action to myself as I told him of my experience of just 15 minutes ago at the neighboring Wendy’s.. he sheepishly took the compliment and said yeah it’s the right way to do business I’m paraphrasing his words but good on you sir. Thank you so much man I wish I’d gotten your name to add to this review. It was late like 10ish pm weekday,gentlemen had dark hair medium build caucasian ..hopefully he was a manager if not take an interest Bk there’s good...

This experience last night at Burger King was the worst ever.Their new tots are just breading, not even much cheese or potatoes in them. I ordered 2 whoppers. I ordered one with the bacon whopper, and the other was an impossible burger whopper. Both burgers had hardly anything on it. It was just one piece of bacon. No sauce, 2 onions. 3 pickles. I hate to see what the 90-cent extra sauce would like. The ppl working there are rude. The guy said we were "gaslighting" him because he forgot our one order of tots. He said it's in there. There were only 2 bags of tots. He could have looked instead of saying we were lying. He made the 3rd bag of tots that were supposed to be in there anyway. 8.99 for a whopper is crazy I'd rather pay a few bucks more at a place that will give u your money's worth. Even mc donalds isn't this bad. I'd go to five guys or something. Burger King should be shut down. I don't know if it is the cook or if it is all burger kings being skimpy on toppings and rude to customers. But, of course, it is better to cook at home cheaper and better. But I'll take my hard earned money elsewhere. Burger King is not the...