We liked Airport Wheat and Rye in the past for its big, delicious sandwiches but hadn't been there in years. So, seven of us went yesterday (9/21/2025) when it opened, at 12 Noon. We were the only guests besides another couple, and we all sat in the enclosed outdoor patio. Our table was not clean and had to be wiped off even though we were the first ones there. After we were seated, a man came and started sweeping up debris left around the tables behind us. Leaving food debris overnight is a haven for pests. The menus were very ragged and heavily soiled with notes and corrections written on them with a red marker. We used hand sanitizer after handling the menus. Cups of regular and decalf coffee were ordered, however, there was no decalf coffee and no coffee creamer available. Who sells coffee without having creamer? When asked about coffee refills, we were told that free refills only applied to soda orders. Water was requested with our meals. I then recalled reading in a prior review that there was a charge for water, which I didn't believe as there was no mention when the orders were taken and it was not noted on the menu. When I inquired, we were surprised to learn that the restaurant only provided bottled water at $1.95 per bottle, so six of us cancelled the water order. It began to rain and within 10 minutes time, we moved to three different tables to find one on the patio that didn't have rainwater leaking on it from the roof. When the food was served, three out of four orders of fries were missing and had to be requested twice more before they were finally delivered. The 'Cajun' fries had a few specks of pepper on them, otherwise completely unseasoned and tasteless. The saltshaker was very soiled, and the pepper shaker was almost empty. A cheeseburger was ordered with only tomato and onion, but the burger came without the onion. A fish sandwich (cod) came done on the outside but found to be hard on the inside when one bite was taken, as if the fish was partially frozen. When the sandwich was sent back, we were told 'twice' that the cook (called Ty) would not take it off the bill, substitute it for something else or replace it. We requested Ty to come and speak to us or to be able to speak to him at the bar. The server returned saying, "I asked him, but he said he didn't have time for that." By that time, there were only eight other guests in the whole restaurant. We gave the restaurant two stars because three out of seven of our meals were really great, but if you have a choice to go elsewhere, by all means do so. We won't...
Read moreMy fiancé. and I went there approximately 3 weeks ago and was denied our service dog.They would not let us even sit out on the porch. She VERY loudly said " you are not aloud to have your dog here" and created a scene at the time of arrival. There was only about 7-8 people sitting on that porch, she was so loud that people started coming out to the balcony area. She refused our service dog said that no dogs were allowed to look at that sign on the door. So at that time my fiance did go to the front door and took a picture of what the sign said he returned back to her and said do you really know what's on that sign and she said yes, he showed her where it was plain and clear on the sign.And showed her where it says on the signs clearly stated service dogs welcome. Again she still kept creating a scene. By this point I was just trying to get my fiancé away from there because we felt very threatened for our life. At this point she had attracted 23 people out under that patio. Women and men, the men kept constantly standing there. Standing up staring at him like they were going to attack him. I begged my fiancé at this point in time. That we needed to leave. Because at this point I was afraid they would start a fight with the way they were acting. The manager then asked the 2 typical standard questions that are allowed to be asked from an owner of a service dog.But with that being said she then said "what is your disability?" She violated his Hippa rights and had no right to ask that question. He was trying to explain to her that it also was a violation of the ADA. She then stated when my fiancé asked for a business card to contact the owner.She said no we do not have any but you can call him tomorrow.He will be in. So for the past few weeks I have documented when I call to ask to speak to the owner 3 weeks now we have been told he is not in. I used to love the owners of the Wheat and Rye prior to this owner.This place has just gone Downhill really bad and it seems like the wait staff and the employees like to argue and fight.They are very rude and very disrespectful. I WILL NEVER...
Read moreI will start with this, upon arriving there were 3 tables with food all ready served. We sat ourselves as directed. We're given menus promptly and our drink order was even taken right then. Next to us a party of 8 came in. Our waitress gave them same prompt service. However they got their drink well before us. Our waitress shows up at our table completely forgetting that she already took our drink order. Once we got our drinks she took our food order. We ordered poppers as an appetizer. Everyone ordered deluxe (fries/coleslaw) with our sandwiches. After about 45 min we see the large party getting their food. She finally brings THREE of our meals out. Only one is complete(delux). We told her she was missing fries for my husband and myself along with our poppers. We eat at my daughters prompting as she's waiting for her burger/delux. Our waitress returns about 5 minutes after we've been eating and asks....how is everything?? I immediately say well WE ARE missing a complete order and fries. She then brings out chilli cheese fries(didn't order) and then my daughters burger shows up. We still ended up short a fry and no Poppers. Think at this point we just gave up on them! As we are all practically finished she finally brings our poppers...and says, there was a problem with the fryer. Once we get our bill...it lists everthing we ordered and a couple things we didn't, a Modelo and those chili cheese fries , which she took back. I go to the waitress and politely tell her the 2 mistakes and said that we should not have even been charged for the poppers as they were an APPETIZER that came once we were all finished eating. She says, "well they were delivered so your keeping the charge." THE ONLY SAVING GRACE was the food was alot and very good! Manager adjusted the bill, took off two of the delux charges, however still paid for the poppers. SUGGESTION. TRY...
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