Dunkin' — Restaurant in Roseland

This is by far the worst Dunkin I have ever been to. As a loyal Dunkin customer, I loathe going to this location, however, it is the closet to my job. No issue the first time I went. Second time I went, I was waiting for my avocado toast that I ordered online. Upon walking in there was an avocado toast sitting directly on the counter. Not even on a napkin or anything. I already received my drink was waiting for about 5 minutes before asking about my toast. Someone went to the back and brought out boxes. Took the avocado toast that was sitting on the counter for now more than at least more than 5 minutes and put it in the box. I asked for a new one to be made because that one was not sanitary. I received some attitude but ultimately was understood and was made a new. I avoided a it since that. I ended up just going back and waited another 10mins for my online order. I know Dunkin coffees are a hit or miss with how they are made. I have accepted that. However, my iced coffee with caramel and almond milk is so much lighter than it usually is at any given Dunkin that I cannot even taste the coffee in it, that I don’t think there really is any. I just taste almond milk. There was a long line of online order people waiting for their orders but orders were not being made efficiently. The women in front had to ask after waiting for so long for her cold brew. The place isn’t the cleanest and definitely lacks...

I am extremely disappointed and appalled by my recent experience with this Dunkin' Donuts location. I had placed a special order for my child's birthday party, requesting a dozen donuts with purple frosting, which I was charged extra for. To my utter dismay, the store completely failed to deliver on this simple request, providing donuts with green frosting instead. Not only was this an eyesore, but it also clashed with the overall theme of the party. When I reached out to rectify the situation, their response was both unprofessional and unsatisfactory. Instead of offering a refund for the botched custom order, they attempted to appease me with an additional dozen donuts, which were of no use to me at that point. This was a clear indication that they did not value my patronage or care about the negative impact their mistake had on the birthday celebration. I would strongly advise against relying on this Dunkin' Donuts location for any specialty orders or expecting a pleasant customer experience. Their failure to deliver on a simple custom order, coupled with their unwillingness to provide a refund, has left me with a sour taste in my mouth. There are plenty of other establishments that value their customers and prioritize providing quality products and services - I suggest seeking them...

This was, without a doubt, the most appalling and utterly uncomfortable experience I've ever had at a business, and it was all thanks to the manager, Yash. My stomach still turns thinking about it. I was absolutely aghast to witness Yash tear into an employee – not a quiet word, not a private conversation, but a full-blown, public dressing-down that left me, and I'm sure every other customer watching, squirming in our seats. It was more than just unprofessional; it was cruel. The sheer humiliation etched on that poor employee's face was heartbreaking. You could feel the tension in the air, the collective embarrassment of everyone forced to witness such a demeaning spectacle. How can a manager, a leader, think this is an acceptable way to treat another human being, let alone in front of paying customers? It speaks volumes about the lack of respect and basic human decency at this establishment. I left there feeling genuinely upset and disturbed, and I can tell you now, I will never step foot in that place again. And honestly, if this is how Yash manages, I'd strongly urge anyone considering visiting to think twice. No one deserves to be subjected to that kind of public shaming, and no customer should have...