Jimmy John's — Restaurant in Roselle

For the past two years I’ve literally had to order my sandwich with extra everything because they started barely putting any of the oils or condiments on to the point where the same sandwich I’ve been ordering since 2016 taste completely different. Because of this, the sandwich either comes with the normal amount of condiments or so much there there is literally oil EVERYWHERE pooling in the wrapping and then to add insult to injury ZERO NAPKINS EVERY TIME we are lucky to get one napkin. on the app there is a section to check that you want napkins yet never receive them unless you ask them in person, today I literally went through the bag before pulling away and yet again NO NAPKINS so I waited around three minutes at the window to ask for some and I could not get anyone’s attention to even come to the window and just gave up. Additionally, they started only putting all of the toppings in the fold of the sandwich so when you eat the sandwich you have no flavor unless you are directly biting into the fold of it. Today I ordered and picked up food for the family and one of the sandwiches was so soggy that it was inedible and once again of course all condiments in the fold of the sandwich and oil pooling out, the sandwich literally fell apart in my hands not 10 minutes after ordering the it. So unless you want to WASTE YOUR MONEY on something that is ALWAYS incorrect go to a different location or just go to an actual restaurant so it’ll be more worth your...

Update 12/5/20... Their website says they're open until 9. Google maps says they're open until 9. Tried to place an order online and it says they're closed. Tried to call and no answer and no voicemail or message with their hours. Disappointing.

The food is good, but somewhat inconsistent. I could order the exact same sandwich 2 days in a row and have the quantities of toppings be completely different. I took pictures of my 2 most recent orders. BOTH of these said to go easy on the lettuce... 1 barely had any and the other basically had a salad on it. They need to standardize their topping amounts!They are also not great at updating the order status on the app. I placed an order for pickup and was waiting until it said it was ready... it took 45 minutes to be ready. I'm curious if it REALLY took that long or if my food was just sitting there with the ice melting...

I love Jimmy John’s and been to other locations as well as someone who is close to me works at one location but this location is ALWAYS inconsistent. Staff was rude when they delivered to the wrong address and blamed it on myself while it was their driver’s fault, because I used to address. Waited 2+ hours to get our food delivered and I decided to give them a second chance. But found a hair inside my sisters sandwich! Which was absolutely disgusting and I promise to not use this location in the future. Disappointing. Will use Elk...