I used to be a regular customer here for the past few years, once a week usually or sometimes twice, but after today I will not be coming here any more. As a result of today's experience I actually suffered an anxiety attack that my body is still trying to recover from. Perhaps it's my fault for over-reacting, but I think most people would get frustrated if they had a similar experience.

I called and ordered a to-go order at 11:20am today (8-20) and was told in 15-20 minutes it would be ready. I arrived 25 minutes later, left my car running, went inside to pay for my food and was under the impression it was ready or would be right up. 40 minutes later it was still not done and my car had been running the whole time. I notified 3 different employees what was going on and yet nobody could get me my food and let me let me leave. I was told the kitchen was backed up, they were just waiting for pancakes, it will be right up, it's coming, etc. I was given multiple excuses and strung along until I was really ready to lose my temper. I asked for a refund and told the owner I needed to leave 2 times before I finally recieved my money back, he kept trying to stall or buy time. Of course, FINALLY, after I react and have lost all patience they say it's coming up now... How in the world does 15-20 minutes turn into 45 minutes, the whole time the kitchen churns out other people's orders, even other to go orders or people that arrived after I did?

They tried to offer me my food for free but why would I possibly accept at that point? No thanks, never again. I had an appointment that I to get to and would usually have had more than enough time to eat, but as a result of this restaurants mistake I did not get to have breakfast and was late for my appointment, not to mention the gas. This is not the 1st time they've done this to me, about a year or so ago a similar thing happened. I decided to give them another chance but as the old saying goes "Fool me once, shame on you. Fool me twice, shame on me."