Jersey Mike's — Restaurant in Round Rock

I ordered the #8 footlong $21 and change for this sandwitch. So if one item in the sandwhich was not placed onto it I would not be so furious over this issue. But multiple items for which I had ordered to be placed on the sandwich were not added. First off the bread I ask for was correct, so I give them one star for that. But the rest of sandwich was just pretty much a total failure in every way possible. To start I bet the turkey Ham and cheese on it was maybe 2 passes with their meat slicer very little of all three.There was maybe three small strands of onion on this so called sandwich.Ok on we go. Next olive oil blend and honey mustard were not on the sandwich as ordered. It was a dry sandwich aside from the cherry pepper relish juices and maybe the 5 slices of jalapeño peppers juices. Then therw were no banana peppers or dill pickles or lettuce either. Oh wait I did however get 4 slices of tomato woo-hoo.

My wife hasn't even broken into her #9 yet cause she isn't home just yet from work. So over all this total price for this 1 Giant sandwich (lol) and 1 #9 wrap was 51.57 to the door.

I have been in Jersey Mike's on many occasions in-person to order by standing in line and never have I had an issue like this. So we figured we would get the same fantastic order status and outcome on a 1st item delivery but far far from the case here in every way.

This total failure is on the person preparing the sandwich and the meat slicer employee both. We will do heavy thinking on any return to this establishment of business and are saddened to have had this...

Having been Jersey Mike’s customers for twelve-thirteen years, we were disappointed to find the new University Boulevard/Round Rock location closest to us is not up to par. When they first opened, we ordered online and found that after spending almost $36 for two giant sandwiches, the ingredients were rather skimpy. We chalked it off to them being new, so last night we ordered again only to find the same problem. We don’t mind paying extra for good quality sandwiches, but these were just way too skimpy to warrant that kind of money.

Today we took the remainder of the two large sandwiches back for credit or replacement. The manager (Tina??), who proudly stated she has been with Jersey Mike’s for 10 years, had an attitude and discounted our concerns, saying “we have to watch our food costs.” Is that something you really want to say to your customers?

Rather than offering to remake the sandwiches, she was condescending and only offered a refund, which we accepted. After leaving, we noticed she only gave us credit for one large sandwich and one regular sandwich, even though we had purchased two large ones. Not only did she NOT know how to deal with disappointed customers, she couldn’t even get our refund right! In the future, we’ll be going to other locations and passing...

I am a frequent customer, probably getting 2-3 subs a month, almost always the same thing. It is customized according to their online menu and about half the time, they get it wrong. Not massively wrong, just wrong. In particular, they rarely read the "Special instructions". Today, I asked for no green peppers, extra banana peppers and light hot peppers. What I got was green peppers, light banana peppers, no hot peppers and ONE JALAPENO PEPPER, which I hate. When I called to report it, the girl would not give me a credit but "took my name" for a free replacement. We'll see if that works.

NEW REVIEW, NOVEMBER 9, 2024. They have done it again. Take note: THEY ROUTINELY IGNORE ALL SPECIAL INSTRUCTIONS, WHETHER WRITTEN OR CHECKED, WHICH I ALSO DO IN CAPITALS. I asked for no mayo which I hate and no green peppers. IGNORED. I NEVER WANT MY SANDWICH CUT IN HALF AND THEY ALWAYS CUT IT IN HALF. I asked for extra banana peppers, no extra banana peppers. GUESS WHAT? THEY DO NOT READ REVIEWS EITHER.

NEW EDIT: Probably not their fault but I accumulated 52 points, and was told by the website it was enough for a free mini, which I ordered online but the REDEEM button was grayed out and I could not get me so-called...