Nawabi Hyderabad House Austin — Restaurant in Round Rock

We ordered chicken lollipops, lamb chops, and dum chicken biryani. As usual, the lollipops were good, but they really need to work on the inside—the outer part is always my favorite, but the inside has a saggy smell every time.

Now, let’s talk about the lamb chops. They charge $22 for just four pieces, so I thought, Okay, let’s give it a try. It arrived on a skillet, but to my disappointment, it was burnt and barely had any meat on it.

Next, I ordered chicken biryani, which took almost 30 minutes to arrive. When I asked the server, he said they were making a fresh one. That gave me some hope, but when it finally came out, I was shocked—it was completely dry and lacked any juiciness. I used to like their biryani because they don’t use overpowering masalas like other places, but today, it was a total flop.

I don’t blame the server because, honestly, in most restaurants, they’re just trained to say, “Ma’am, it’s a fresh hot biryani,” regardless of reality. But I can confidently say this was not freshly made. And even if it was, they seriously need to change their recipe because it was just not good.

I still paid the full amount and finished the food since we were hungry and didn’t want to create a scene. But I’m writing this review so the so-called “OWNERS” can see it and start putting real effort into their restaurant. You’re charging fair prices, but the food quality and customer service are lacking.

When we were halfway through our meal, more customers started coming in. Despite the growing crowd, I noticed only one male staff member working the floor while a female staff member stood behind the counter, barely helping him. It was clear that they were understaffed, and no one was checking in on customers.

I’ve seen many reviews about poor service, yet the “OWNERS” haven’t made any improvements. It’s time to increase staff and focus on customer experience—it’s the least you can do for the prices you charge.

Take this review as an opportunity to improve these aspects of your restaurant. Customers are willing to pay fair prices, but they also expect quality food and good service. Please put more effort into refining your recipes, ensuring freshness, and training your staff to provide a better...

Having recently learned about this new establishment from friends, my hopes were high, especially given Austin's limited options for quality Indian cuisine. While the place did not quite live up to the extravagant hype, I did find myself content with the dining experience, particularly the food.

Venturing with a sizable group, we embarked on a culinary journey by ordering a variety of dishes, including the Nawabi Chicken Biryani, Afghan Chicken Masala, Veg Kheema Biryani, Viajayawada Paneer Biryani, and Veg Dum Biryani.

The Afghan Chicken, coupled with warm Naan, emerged as the standout dish, boasting an impressive burst of flavors with the ideal level of spiciness. The Veg Kheema Biryani and Veg Dum Biryani further delighted our taste buds with their rich and savory profiles.

Regrettably, our excitement was dampened by the Nawabi Chicken Biryani and Viajayawada Paneer Biryani, both of which claimed to be spicy but fell short in delivering the anticipated heat. Mixing in the provided Salan offered a slight improvement, yet the overall experience remained lackluster.

Additionally, we treated ourselves to the delights of badam milk and chickoo shake, both of which I wholeheartedly recommend. The assortment of sweets available at the counter also proved to be a pleasant surprise, showcasing the culinary diversity on offer.

Nonetheless, certain aspects proved to be detractors. The waiting system, or lack thereof, left me disheartened. The absence of a clear queue system resulted in a 45-minute wait, during which we were compelled to repeatedly approach the counter for updates. Given the bustling Sunday lunch hour, the crowd was understandable, but the service left much to be desired. A half-hour delay in food service and erroneous dish deliveries for two items further highlighted the service shortcomings.

Despite my overall enjoyment of the delectable fare, the subpar service experience remains a sticking point. I contemplate a return visit primarily for the food, but I'm inclined towards opting for takeout to bypass the burdensome wait time and flawed service system that currently taint the...

Subject: Disappointment with Catering Service and Food Quality

Initial Experience: I had dined at this restaurant multiple times and was generally satisfied with the ambiance and taste. Based on this positive experience, I decided to order catering from them for my daughter's birthday.

Ordering Experience: The initial conversation with Robin, the person handling my order, started off well. However, he first verbally quoted $500 for the complete order, then changed it to $550(when finalizing on paper) the next day. After some discussions, we settled on $520(attached receipt as a proof). This breach of trust was concerning, and it taught me to be cautious when dealing with Robin.

Food Quality: Despite my hopes for good food, the catering turned out to be a nightmare.

Starters:

Gobi Manchurian was a disaster. It was overcooked, saucy, and fell apart when transferred to plates. No one in the party, literally no one liked it.

Baby Corn Fry lacked the usual taste and mostly got left.

Curries: The Paneer Butter Masala was the worst taste for curry I've ever had. There was no cream, and it seemed like they used stale ingredients. This was one the dishes I thought kids can eat with naan but not even could finish the curry they initially put on their plates. Many guests suggested that I write a review to warn others about this poor quality. I've attached an image to show the unappetizing texture of this dish.

Biryani: The Vegetable Keema Biryani was the saving grace for the party, as some people, including myself, enjoyed this dish.

Overall Impression: I will never order catering from this establishment again. It was slightly overpriced compared to similar restaurants, but I felt i can try once. I suggest don't order if you are in similar situation as me. And, I suggest communicating through messaging rather than verbally with Robin if you choose to...