Chipotle Mexican Grill — Restaurant in Round Rock

I love Chipotle. I would eat Chipotle multiple times per week if the food was made properly. After over a decade of extremely nasty food, I am cautiously optimistic that something has changed to improve the food quality at this location.

This Chipotle has been an aberration for the franchise since it’s opening well over a decade ago. Literally since it’s opening, I have never, and I mean never, received a burrito that had meat which was trimmed properly. From day, one I’ve had to spit out anywhere from 50 to 100% of the steak from a steak burrito. The steak always had gristle and fat in it. The chicken on multiple times had bones in it. I literally broke a tooth on one of the bones from the chicken.

With that history, I am happy to report that I received a quality steak burrito on Thursday (03/20/2025), and then another quality steak burrito today (03/22/2025). Raised my review from one star to two stars overall, and every time I get a quality meal, I will continue to raise my review rating.

It’s been over a decade, during which time the owner and managers seemed to only care about saving money on the meat versus providing a safe quality food experience. I do not know what has changed, who changed it, who to give credit to, but I sincerely hope this is the future of this location. Props to the food preparers, to the manager that oversaw it, and hopefully to an owner that might actually finally care about the right priorities.

I look forward to many more steak burritos, and continue to hope for a good dining experience from the Chipotle Parmer / McNeil location.

03/28/2025 Unfortunately they reverted to form today, and I had to spit out six pieces of meat that were gristle and fat from a steak burrito. Disgusting.

03/26/2025 Visited at 10 PM tonight and happy to report that once again I received a Steak burrito made perfectly! Most importantly, the steak was cut and trimmed properly. I did not have to spit out one single piece of meat. This is three visits in a row with three perfectly made burritos after over a decade of consistently poorly cut steak / chicken.

03/22/2025 Once again a Steak burrito made perfectly. Most importantly, the steak was cut and trimmed properly. I did not have to spit out one single piece of meat.

03/20/2025 Steak burrito made perfectly. Most importantly, the steak was cut and trimmed properly. I did not have to spit out one single piece of meat. This is the first, and only steak burrito I’ve received from this location in over a decade that I was able to eat the whole state steak burrito.

————————————————————————————— 2010 - 2024 Had to spit out six pieces of steak on one single burrito due to fat and gristle. Food here continues to be disgusting. Same issue that it’s been for years, literally since the restaurant launched. They refuse to properly trim meat at this location leaving fat and gristle in the steak, and an occasional bone in the chicken.

The owner obviously does not care at all about customers, or making money. I would eat here three times a week if the food was decent. In the years since opening I try it every few months to see if there’s been an improvement, and there never is.

Today was no different. Fed the first five pieces of gristle and fat to the dogs, before I decided to take a picture. This was probably the grossest burrito I’ve had at this location.

03/16/2019 Multiple bones were in my chicken bowl. One of them was the size of a dime, and I broke my tooth on it. It was $2800 to have a crown put in place of my broken tooth. Chipotle offered me nothing for the damage that was done. Nobody offered any type of compensation. Corporate called me and documented it. That was it. Picture provided with a receipt from the date of service along with the bones that I bit down on with full force resulting in a broken...

Title: Disappointed with Non-Vegetarian Pieces in Plant Powered Bowl.

I recently visited the Chipotle Mexican Grill location at6301 W Parmer Ln, Austin, TX 78729 on June 25, 2024 and ordered the Plant Powered Bowl, which is supposed to be a vegan and vegetarian option. As a vegetarian, I trust that restaurants respect dietary preferences and ensure there is no cross-contamination or inclusion of non-vegetarian items in vegetarian meals. However, upon returning home and starting to eat my meal, I was shocked and disappointed to find pieces of non-vegetarian items mixed in with my bowl. This not only violates my dietary restrictions but also causes significant distress and frustration. I have attached images of the bowl clearly showing the non-vegetarian pieces, along with my receipt for reference. I immediately contacted the restaurant to report the issue and request a resolution. While I appreciate the offer of a refund/replacement, this incident has shaken my trust in the food handling practices at this location. I urge Chipotle to implement stricter quality control measures to prevent such occurrences in the future. It's crucial for customers to feel confident that their dietary choices are respected and adhered to, especially when it comes to meals labeled as vegetarian or vegan. Pros: Quick service Fresh ingredients Cons: Inadequate quality control Risk of cross-contamination with non-vegetarian items in vegetarian meals

I hope Chipotle takes this feedback seriously and makes the necessary changes to ensure such incidents do not...

I’ve always been a fan of Chipotle.

The issues began with the server at the front of the line. Her attitude was shockingly unprofessional—she rushed through the process with no regard for quality or customer experience. When it came time to prepare my bowl, her demeanor turned downright rude. She made snappy, dismissive comments as I placed my order and appeared irritated when I asked for standard toppings.

As for the food preparation itself, it was careless at best. The ingredients were thrown together haphazardly, with little attention to portion sizes or presentation. My bowl barely contained the proper amounts of protein, rice, or beans, and it was clear she had no interest in providing a quality meal.

As someone who has worked for Chipotle in the past, I understand the fast-paced environment can be stressful, but that’s no excuse for poor service. The contrast between the standard I once upheld as an employee and the experience I had as a customer is disappointing. Chipotle is known for its commitment to quality and hospitality, but that was sorely missing during this visit.

I hope the management at this location takes steps to address these issues. Proper training, professionalism, and respect for customers should always be a priority. Unfortunately, I left feeling frustrated and undervalued—something I never expected from a place I...