Carvel — Restaurant in Royal Palm Beach

The 2 stars is attributed only to the quality of ingredients. If you expect to get 7$ for a milkshake, I would expect at the very least for it to actually have the consistency of a milkshake. I don't want to be that person to go some place once and slam them, but I got a pretty poor excuse for a milkshake from my visit tonight. I notice that this Carvel location doesn't offer any kind of reponse to reviews, good or bad. This shows me their lack of concern for their customer base. I hadn't been to a Carvel in years before I visited tonight and I was excitee to spend a little more to receive a quality dessert. I regularly buy a more enjoyable product at fast food drive throughs and spend half as much. I just ordered a standard milkshake which seemed confusing enough for the boy that took my order. The milkshake I received was as thin as milk with all the solid ingredients in a big mass at the bottom of the "milkshake". It seems like some of these companies that used to justify a higher price for their product are barely on par with the competitors that they...

My husband and I have been going here for years. Delicious ice cream and normal very nice staff until tonight (3/1/16). My husband graciously went out to get my daughter and myself ice cream. One out of the three orders came back incorrect so we decided to go back to correct it. He told the girl behind the counter that the order had walnuts (which turned out to be pecans) and sprinkles and that the order was chocolate with chocolate sprinkles. She looked at him dead in the face and said "Your ordered it with pecans and sprinkles." No apology. She simply turned around and made a new one. My husband was speechless (which is not normal). He chose not to fight with her because she was a kid. Never ever has anyone in my family ordered ice cream with pecans. I am the only one in my household that will have PEANUTS as a topping. My order was the last on the list so there was no way she could have mixed up the orders. Personally, she should not be in the service field because that is not how you...

Let's be honest here, everyone has a bad day now and then. That's the only way I could see a negative review about this establishment. I was on vacation from New Jersey and visited that location and I couldn't be more pleased with the service I received. After waiting for two customers that were before me watching the girl work, who I later found out her name was Kendra it was amazing to watch what a true professional, polite, courteous, if I owned a business I would want five of her working for me. I would say one thing give the store another chance whoever wrote negative reviews and I'm sure you'll have a different opinion. I can't wait to be waited on again by Kendra and I passed along to my relatives who live in Wellington Florida make sure when you go out for ice cream you use this establishment. Kendra needs to be on an episode of undercover Boss and she truly deserves her own store because she is all about Carvel. Thank You Kendra...