Whataburger — Restaurant in Royse City

It was SUPER BUSY, post HS football game, and it was so loud in there thre staff was having to scream out order numbers, and still thre kids were very rudely ignoring them. Then getting angry when their order wasn't delivered to them quickly enough. At one time there were at least 6 orders sitting on the counter that had been called out multiple times.

The kids were rude, disrespectful and obnoxious. But the staff were VERY PROFESSIONAL and dealt with them with patience and I applaud their efforts. One of the kids spoiled his soda on the floor (right next to me at the front door) and just laughed and said to me it was already wet... so I moved the wet floor sign next to the spill to help out the store bc the employees were overwhelmed by the noise and trying to get orders to the guests.

The manager was very polite and I commiserated with him, as I remember the many MANY YEARS I was a restaurant manager and had the Friday night teenager crowd and even though my order took over 30 minutes, and my pancakes were a mess (he offered to remake them) I couldn't wait anymore and just said he could take them off my bill..

Not only did he refund me for the mistake on my food, he gave me extra food to take home with me (I wasn't expecting anything).

I HIGHLY RECOMMEND this location, bc if they can keep their cool in a very hectic and chaotic environment... I can't imagine how great the service would be on a normal night!

GREAT JOB WHATABURGER STAFF on Friday Sept 10th!! I've been in your shoes and it's the worst shift you can possibly have! I will DEFINITELY BE BACK... (and I am not normally a Whataburger fan- except for...

See photos - I wouldnt normally complain about my burger being given to me like this. Its just ketchup, oh well. But the reason I decided to reach out to the restaurant is because I found a wavy coarse hair in my food. So sanitation is obviously an issue at this location. I did reach out to the restaurant first, I reached out the same day and received an email stating my message was received and I would hear back in 2-3 days. 5 days later, still nothing, so I reached out again. I just wanted to be refunded for the burger that had the hair in it, because it got thrown away. The manager, Sam, emailed me back pretty quickly and said she would give me a free one at my next visit. I emailed her back immediately saying that I would prefer a refund on the burger itself because we wont be back after finding hair in food. She just chose to never respond to me. So now im here! I would have loved to settle this issue without a review. Poor sanitation and poor management. And just to add - the employees always seem really ticked off to be at work. Not a single one we have ever come across will even smile at you. They say absolutely nothing to you with blank stares...

For one I am not happy that I had to pay $22 for a junior burger and a number two with a medium fry and a medium Dr Pepper and then on top of that I’ve been in the drive-through for over 20 minutes sitting here waiting on my food and I haven’t even gone anything. No one’s came to the door and inform me that they’re backed up. No one’s told me sorry for the long wait this is very unprofessional. I am in the very front of the line paying $22 for one meal and a junior burger 🤦🏻‍♂️ yall people at whatathurger need to give your job to someone who actually wants to work

Edit: so I just told the employee what is the holdup we’ve been waiting out here for almost 25 minutes now and she tells me that they’re waiting on the meat. I’ve worked in the fast food industry before it is not take 25 minutes to flip a burger and get it cooked, I understand when it gets busy, but for when it’s not even busy at all, and I got a terrible excuse from a terrible employee that does not care for customer satisfaction. I do not recommend this Whataburger to anyone. I expect a refund and an apology from the owner himself or herself this is this is terrible. Don’t ever come...