Zocca Coffee & Tea — Restaurant in Ruidoso

Incredibly disappointed in this place. Cute coffee shop and concept, but poor management. Asked for TWO breakfast sandwiches sans sausage and made on bagels since they were out of paninis. That somehow was a $2 upgrade and I was only made and handed one sandwich. The employees, albeit sweet, were dumbfounded as to how to ring it up and seemed thrown for a loop that I didn't want sausage. Really not hard, charge me base price for the sandwich and just dont put sausage on it good grief. Prices on menu displayed on the counter were also incorrect. When I asked about that, I was met with aggressive defensiveness from the owner. It took about 10 minutes to get my order and they weren't even busy. From someone who has been on both sides of S.I. as an employee AND a manager, this is not how you run things. Always keep your prices, busi ess hours, etc. UPDATED online AND in the store. If you are advertising one price but forgot to change a display, a simple " I am so sorry about that confusion. I will honor the price displayed for you. Thank you for your business." is better than treating the customer like they're wrong and an inconvience. The employees even seemed afraid of and stressed out by the owner. If you're out of panini bread, there is literally barely any revenue lost for you to just make it on a dang bagel yet the employees seemed so worried about ringing it up properly which is telling. Definitely will not be returning ever. McDonald's $1 menu and coffee would have been x1000 better, faster, and cheaper. When you guys have more competition as new businesses move in or re-brand, you guys might really feel the heat of lost revenue then. Best of...

excellent alternative to the overhyped starbucks. flavors here that the aforementioned chain only dreams of having. make it to order? no problem. even the barrista thought i was nuts adding blueberry to their signature zocca frappucino...hell, so did i..but now it's my drink of choice as well as my wife's and even he (the barrista) is a believer in the blueberry. i don't know what i'm going to do when i get home. the pick of indepent coffee houses is less than stellar. maybe i'll just carry my own fruit flavored syrups with me? atmosphere, the workers and location all come together to create an excellent relatively quiet experience. i strongly suggest coming here. Strongly. this is what starbucks was before going national way back in the early 90s in seattle. (yes,...

This place has more real food items and more flavors than some of the other places in town. After trying the Krafty Kup and Sacred Grounds coffee this was my least favorite of the three, by far. If you're a dark roast coffee drinker and you like darker more burnt tasting beans this place is definitely for you. I am more of a light or light medium roast that has a really nice well-balanced flavor that I do not need tons of syrup or sugar to kill the burnt taste of the coffee. The overall ambience of the store was great and the staff was very nice and friendly I just didn't like the coffee. The food was ok nothing special. Breakfast sandwiches are fake eggs that are microwaved. The scone and coffee cake were both really dry and not a lot of flavor. The brownie and muffins however...