Bagel Supreme | Rutherford — Restaurant in Rutherford

I’ve been a Bagel Supreme regular for sometime as it’s a relaxed place to pick up breakfast or stop by for lunch. Most of the time, the person helping me has been great, but I had a bad experience this afternoon and felt like it could help to share. I ordered a tuna salad sandwich on a roll with lto and cheese. I was the only person there as it was a late lunch. The total came out to $11.73 and this is where it started going downhill. I thought that was a bit high because on the menu it’s $8.95 but figured maybe they are charging for cheese, but even so that’s like more than two bucks for a single slice of American cheese. I sit down and again look at the menu online, and it says all salad sandwiches come with chips and a pickle. So I go back to the guy and ask him if I was supposed to get those sides, maybe he forgot. I even show him my phone screen where it clearly states that it comes with these. He starts saying that’s if I ordered the combo and then it’s a dollar fifty on top. I’m like, what if I ordered this online, the online order says I’m getting chips and a pickle. And he physically shows me where the online orders come in like that’s gonna help and says, okay, you want a bag of chips like he’s on a big power trip all of a sudden and is doing me a favor. And I’m like, nah bro, I’m good and leave with this experience. You’re really being this cheap here? Hey guy, if you are operating this type of establishment, you should be courteous and say, hey, “the pickle is wrapped is in the bag and don’t forget to get your bag of chips!” He forgot to add onions in the sandwich too.

Update: Returned after 4 months and see the normal persons behind the counter, not the previous guy who was giving me a hard time.

Got the turkey bacon sub and it was A okay. Macaroni salad and pickle inset into the basket. Wife also got the free coffee with her breakfast sandwich. I'm happy to see everything is back to normal and will...

They have SO much of my money, LOL. It's my favorite bagel place on the planet, despite the very unusual (and sometimes forgetful, I hate to admit) service style. Your order will start and finish with the same employee. Personally, I rather like this style of service because I really get to interact with the staff in a more one-on-one way (I like feeling like I'm NOT moving down a line of human automatons like Chipotle). There are times, however, I wish it was just faster and less friendly, LOL. The owner, Olga, is the sweetest woman in the world. She decorates for every holiday and always looks her best. I also love that she works just the same as every other employee; she doesn't manage from afar. I always get the impression her employees love her, too, especially since many of the workers have been there FOREVER. THE BAGELS ARE THE BEST! The texture, the stretch, the size, the flavor: all the best. They have some deli products too, so a great place for lunch as well. Order a taylor ham, egg, and cheddar cheese on a toasted and buttered everything bagel with salt and pepper. Or you can order my other favorite: scallion cream cheese, lox, and extra red onion on a salt bagel (not toasted). When I am not in the tri-state area, THIS is the breakfast I miss the most. When people visit me, THIS is where I take them. The cinnamon rolls are also excellent. They are not made in-house, but are made locally and...

The staff is nice and the bagels are enjoyable. The speed of service, however, is about as bad as it can get in a bagel shop, at times. They seem to have made the decision to have each employee see an order all the way through from taking the order to cooking it and finalizing it. So you could have everyone working on a cooked breakfast sandwiches and there is nobody at the counter until somebody finishes at the griddle station. I was there this morning at 7:15 AM and nobody welcomed or said anything to new customers until 7:23 AM. That's how poor the counter service can be. The gentleman behind me gave up and left and I was about to leave as well. I just wanted a single plain beggar with cream cheese and one of the other employees certainly could have done that while they were waiting for the other orders to cook. This is an inefficient process that plays itself out again and again. It would be easy for any consultant to come in and recommend having certain people specialize in certain stations/functions and keep one body at the counter taking orders (and fulfilling simple orders). See the photo of the four employees all doing a similar thing with nobody at the front counter. This went on...