Calling in an order can take a long time. Last time, it took 20 minutes for someone to answer the phone. This time I tried for 30 minutes, and we gave up and ordered something else. It's like they have one phone and if you don't hit the timing right, you get a busy signal. The last time I did actually get to order sandwiches, the pickup time was 90 minutes for 4 sandwiches. Really? The sandwiches are not the best - kind of dry, the bread is just ok. Would give them 3 out of 5 on the sandwiches alone. Parking is not great. They put your sandwiches to wait over on a bench to pick up when you get there. They don't take credit cards - really, it's 2020. No online ordering. It's as if they haven't changed a thing since the 80's except their prices, and to be honest, I am fairly sure that's the case. Maybe this is a charming nostalgic Rutland deli for some, and especially those who love lots of cabbage, but I'm buying sandwiches elsewhere or making my own. Not worth my time.