Jakes Burgers — Restaurant in Sachse

It was Wednesday date night and we had tried Jake's in the past when it had just opened. The first time our family received bad service by the door staff to the level that we left to another place. This was our third visit so I feel it was time to give the place a review. First, parking is limited due to the design of the area. On a busy night, parking will be at a premium. When you enter, you have to be seated by the host. It's a very spacious sports bar set up. The individual who sat us had a wide open venue yet sat us by the bathroom in front of glass windows with the sun shining right on us. By the time we were done with our meal, the sun was in our face. Our server came by to take our order, her approach was a bit rough for us on date night. We ordered the loaded cheese tots as an appetizer and our drinks arrived. The bathrooms are located in the back on the right side behind the kids game area. The restrooms are clean and well kept. The tater tots had a great flavor with the spicy salsa and cheese. The mother of cashew ordered the chili dog and I had the breakfast burger. This establishment charges you mad money for a side to your burger. As stated, the tots were 4 stars, burger was cooked to order and egg yolk was not hard. The sweet potato fries for 5 bucks were small and came with a candy like dipping sauce. I really don't know if our server was angry, pushy or a bit over but she did come around enough times. I recommend this place for couples but for a family of 5 like us, we'll pass due to budget reasons. Effective food, good environment and just customer service need a taste...

This was our first time to visit the Sachse location, but are long time customers of the Grapevine location so were excited to have one open up so much closer to home! We arrived just before 4p which turned out to be shift change. However, we were seated, had our drink order taken and delivered within minutes, and our server was at our table by what felt like 4:02p. We ordered the Chicken Fried Bacon Burger and Jalapeno Bottle Cap Burger as well as a large loaded cheese fries, and onion rings. All of the food was delicious, however, I would've preferred whole jalapenos on the loaded cheese fries as opposed to diced, it was just too hard to get them to stay on the fries. The only real issue with the food was the small portion of ranch. Only one small cup was brought out to accompany a large fries and the onion rings...which was simply not enough. lol We did get a second small cup when we asked, which was still not enough, but such is life. Only other issue was that the ranch was, then, removed from the table while one of us still eating, but happened so quickly we didn't even realize it was leaving until it was gone. We also ordered a side of regular fries with one of the burgers that we didn't receive, but we also weren't billed for it, so we let it go. Overall, a good experience, lots of seating...

We were really looking forward to trying Jake’s Burger in Sachse for the first time, but our experience was disappointing from the moment we walked in. Right away, the host had a poor attitude. I politely asked if we could be seated at a booth since we had a party of five, but she told us a table in the back was the only option that could seat us.

She led us to a table that was still dirty, and before I could even mention it, she quickly disappeared into the kitchen and never came back. I had to go to the front myself to ask again if we could have a booth, and she rudely told me I’d have to ask our server—though she was “sure” the server would say yes. That’s not how guest service should work.

I’ve spent my life in the restaurant industry and come from a family that owns multiple restaurants, so I know what good hospitality looks like—and this wasn’t it.

To top it off, while walking back to the table to speak with the server, my young son hit his head on a high-top table and began crying. At that point, I said, “Sorry, but we’ll be leaving.” Not a single person acknowledged us or asked if he was okay.

We were really looking forward to try out the burgers. Sadly, this left a really bad impression. We won’t be...